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Customer Relationship Manager

2 weeks ago

Cape Town, South Africa DOSS Full time

**Customer Relationship Manager responsibilities include**:

- Building positive relationships with customers
- Assisting with generating new business
- Identifying opportunities for greater profits

**Job description**

City based, vibrant compliance certification company (electrical, plumbing, gas) are looking for a Customer Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients and new clients to boost our brand and profits in the long-run.

**Responsibilities**
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of compliance

**Requirements and skills**
- Proven experience as a Client Relationship Manager
- Compliance Industry Knowledge a huge bonus
- Experience in sales or customer service is preferred
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset

**Must have**
- Valid driver license for travel to clients

Pay: R12 000,00 - R25 000,00 per month

**Experience**:

- sales: 1 year (preferred)
- Housing compliance certification industry: 1 year (preferred)