Experienced Customer Support Specialist

7 days ago

Johannesburg, South Africa Lead Generation Group Full time

**ONLY APPLY IF YOU HAVE 3+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)**

We are looking for a detail-oriented and empathetic **Customer Support Specialist** with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions are answered, issues are resolved quickly, and their overall experience reflects our company’s values. This role is ideal for someone who thrives in problem-solving, can communicate clearly and professionally, and enjoys building long-term customer relationships.

At **Lead Generation Group**, we help businesses grow by providing high-quality lead generation solutions tailored to their goals. We believe in putting ourselves in our customers’ shoes, cutting the nonsense, and always thinking long-term. Our team thrives on ownership, curiosity, and continuous learning — and we’re passionate about delivering an experience that makes every customer feel valued and supported.

**What We’re Looking For**:

- ** Self-Starter with Strong Organization**: Proactive, takes initiative, and thrives in a well-organized environment
- ** Collaborative and Inspiring**: Easy to work with, motivates others, and builds positive team spirit.
- ** Client-Centric Problem Solver**: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions
- ** Excellent Communicator (Remote Ready)**: Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.
- ** Analytical Mindset with Digital Savvy**: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.

**Work Schedule**:

- ** UK/US Hours**: The role requires a commitment to working during UK or US hours.
- ** Full-time Shift**: Monday to Friday
- ** Client Account Management**: Proven experience in effectively managing client accounts.
- ** Industry Experience**: 1-2 years in a similar role, preferably on the agency side.
- ** Quick Thinking**: Ability to think on your feet and adeptly solve problems.
- ** Excellent Written and Verbal English Skills. - VERY IMPORTANT

  • Customer Support Specialist

    2 days ago

    Johannesburg, South Africa Buildofarm Full time

    **Customer Support Specialist** **About Us**: At **Buildofarm**, we're proud to be the #1 educational platform in the commodity sector worldwide. With decades of experience in commodity brokering, finance, and direct response marketing, we have built a reputation for excellence. Our commitment to delivering top-quality education and resources has led to a...

  • Customer Care Specialist

    2 weeks ago

    Johannesburg, South Africa Boikago Group Full time

    **Job Details**: - Department Claims- Minimum experience Associate- Company primary industry Insurance- Job functional area Customer Service- **Introduction** Our client in the Insurance company is looking for an experienced Customer Care Specialist who will Provide support function in resolving customers' queries, specific to their service experience...

  • IT Support Specialist

    4 days ago

    Johannesburg, South Africa AIELI SYSTEMS Full time

    We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success as an IT support...

  • Product Support Specialist-

    3 weeks ago

    Johannesburg, South Africa AcquireTech Full time

    Product Support Specialist- (Graduates/Junior) A fast growing, award-winning Financial Analytics Software Development Company is seeking a Product Support Specialist to join their team. What they are looking for? The Product Support Specialist will provide ongoing support to existing customers of the clients software. Typical customers are primarily...

  • Customer Service Specialist

    1 week ago

    Johannesburg, South Africa Complement Recruitment Full time

    Complement Recruitment are recruiting for a Customer Service Specialist for a permanent position based in Sandton, Johannesburg, Gauteng. The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by the business centre, issuing return authorizations, answering questions on products and/or services, and...

  • FX Onboarding

    2 weeks ago

    Johannesburg, South Africa Fp Markets Full time

    A leading global CFD broker in Johannesburg is seeking an experienced Onboarding Specialist to assist clients with onboarding procedures, handle customer inquiries, and support various departments. The ideal candidate should possess strong computer skills, have knowledge in FX, and be fluent in English. This full-time position offers competitive remuneration...

  • Technical Support Specialist

    2 days ago

    Johannesburg, South Africa Perssol Full time

    **Company Description** PersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements. **Role Description** This is a full-time on-site role for a Technical Support...

  • Customer Support Specialist

    7 days ago

    Johannesburg Metropolitan Area, South Africa Yonda Full time

    The Role:You will work closely with colleagues in South Africa, the United Kingdom, and other regions to provide seamless support to our international client base. You will become an expert in Yonda processes and indirect tax workflows so you can support clients with accurate and timely guidance. You will own the first line of communication with customers,...

  • Customer Experience Specialist

    3 weeks ago

    Johannesburg, South Africa FNB Namibia Full time

    Customer Experience Specialist page is loaded## Customer Experience Specialistlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 4, 2025 (8 days left to apply)job requisition id: R43502# **Job Description**Retail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our...

  • IT Support Specialist

    1 week ago

    Johannesburg, South Africa Level-Up Full time

    The IT Support Specialist will provide technical assistance and support to end-users for software, hardware, and network-related issues. The role involves troubleshooting IT systems to ensure optimal performance and availability of services across the organization, supporting all departments to maximize utilization, productivity, and customer service. Main...