Customer Experience Specialist
1 week ago
Customer Experience Specialist page is loaded## Customer Experience Specialistlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 4, 2025 (8 days left to apply)job requisition id: R43502# **Job Description**Retail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our team. In this role, you will have the opportunity to collaborate and network with various product houses across the FirstRand Group. Your responsibilities will include managing and executing campaigns across multiple channels, engaging stakeholders, and building strong relationships with both internal teams and external vendors/suppliers. As a Customer Experience Specialist, you will provide expertise and strategic insight by documenting and shaping the customer journey across the business. You’ll work across channels, products, segments, and platforms to understand customer needs, behaviours, and expectations ensuring informed decisions are made to enhance the overall customer experience.**Are you someone who can:*** Perform research and analysis to deliver relevant, accurate, and timely information for informed decision-making.* Manage risks within your area of responsibility.* Develop, encourage, and nurture collaborative relationships across your area of specialisation.* Actively participate in development opportunities and growth activities.* Build effective working relationships across teams and functions to drive collaboration and innovation.* Create customer-centric solutions and deliver service excellence aligned with organisational values and quality standards.* Ensure a smooth, consistent, and unfragmented customer experience across all touchpoints and journey stages.* Control expenditure and identify process improvements to reduce costs.* Compile reports to track progress and support strategic decisions.**Education and Experience*** A BCom or related degree* A minimum of 3 years’ experience as a Customer Experience Specialist* Experience in the financial or banking industry (preferred)* Proficiency in Microsoft Excel, Word, and PowerPoint**Are you someone who can:*** Curious & courageous – you’re always looking to learn more and are brave enough to challenge the status quo.* Obsessed with mastery – you know what excellence looks like and constantly push yourself to reach it.* Adaptable – you thrive in change and are always ready to pivot.* Collaborative – you bring others along and value teamwork.* Deeply invested – you care about customers, colleagues, and outcomes.* Inclusive – you value different perspectives and experiences.* Someone who builds trust, not territory* Someone who always does the right thing# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**04/12/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr
-
Customer Experience Specialist
2 weeks ago
Johannesburg, South Africa FirstRand Full timeJob Description Retail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our team. In this role, you will have the opportunity to collaborate and network with various product houses across the FirstRand Group. Your responsibilities will include managing and executing campaigns across multiple channels, engaging...
-
Customer Experience Specialist
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Full time R250 000 - R500 000 per yearJob DescriptionRetail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our team. In this role, you will have the opportunity to collaborate and network with various product houses across the FirstRand Group. Your responsibilities will include managing and executing campaigns across multiple channels, engaging...
-
Specialist: Customer Experience
2 days ago
Johannesburg, South Africa Absa Bank Full time## Specialist: Customer Experience### **Empowering Africa’s tomorrow, together…one story at a time.**With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as...
-
Customer Experience Specialist
5 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...
-
Specialist: Customer Experience
2 days ago
Johannesburg, South Africa Absa Group Full timeEmpowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...
-
Specialist: Customer Experience
3 days ago
Johannesburg, Gauteng, South Africa ABSA BANK LIMITED Full time R800 000 - R1 200 000 per yearEmpowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...
-
Customer Experience Specialist
1 day ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Oem Customer Experience Specialist
1 week ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 70925 **Job Type** - Permanent **Job Title** - (D8987) OEM Customer Experience Specialist (Passen **Computer Skills** - MS Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - An up and coming, fast growing automotive OEM requires an experienced Passenger Vehicle Customer Experience...
-
Johannesburg, South Africa Rmbwestport Full timeA leading financial services firm in Johannesburg seeks a dynamic Customer Experience Specialist to manage customer journeys and execute campaigns. Ideal candidates will have a BCom degree and at least 3 years in a similar role, preferably in banking. This position emphasizes collaboration, customer-centric solutions, and service excellence, ensuring a...
-
Johannesburg, South Africa Tych Business Solutions Full time**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...
