UX Lead: Client Experience

6 days ago

Cape Town, South Africa WePlace Full time

Western Cape
- ,
- Cape Town
- Market- Related
- (Market related)
- A well established Commercial Bank is looking for an UX Lead for their Client Experience segment to join their fast growing team.

**Purpose Statement**:

- The purpose of this position is to lead and co-ordinate the team of client experience designers within Client Experience Delivery:

- To research and ensure that the Bank’s Digital client experience is world class whilst conforming to the bank/brand principles.
- To be the custodian of design and development standards, prototypes, and client/user experiences for Business Banking UX design processes.

**Key Tasks & Accountabilities**:

- Strategic Development and Execution
- Collaborate with the Head of Client Experience (Business Banking) to provide functional and technical strategic input into the Business Banking Client Experience strategy.
- Accountable for the development and implementation of all UX-related strategies in Business Banking
- Operational Management and Practices
- Research and investigate local and international developments in terms of client experience with a specific focus on business banking:

- Conduct regular research, interviews, and investigations to understand client experience behaviours and trends.
- Identify gaps or opportunities in the Business Bank’s solutions from a client experience perspective that require change.
- Develop, implement and maintain design standards to ensure a consistent yet simple/intuitive CX/UX that must be applied by stakeholders e.g., client experience and development teams.
- Co-ordinate and align design changes with stakeholders to ensure an appropriate but consistent client experience with Business Banking client touch points (Omni-channel).
- Support PO’s and align with feature teams release/sprint plans in terms of new development
- Ensure UX team allocation to Agile ceremonies of feature teams to ensure UX standards are applied consistently.
- Work with product owners to align product to client needs and identify UX improvement opportunities for prototyping/development by implementing usability testing and client experience research, and suggesting changes to feed into the feature team.
- Stakeholder Management
- Establish and manage stakeholder expectations to enable effective interactions and relationships

**Job Requirements**:

- Qualifications
- Minimum:

- Design
- Internationally recognised certificate in Design / client / user experience
- Ideal:

- Bachelor's Degree / Psychology
- Knowledge of psychology as it pertains to CX/UX behaviours and principles
- CUA or similar

**Knowledge & Experience**:

- Minimum
- Experience:

- Five or more years:

- 3 of the 5 years as a Lead of client/user experience designers.
- Experience in interaction design and visual design through prototyping in an agile software development environment
- Proven experience in coordinating activities across the AGILE life cycle.
- Knowledge of:

- Invision, Abstract, Sketch and prototyping software.
- Understanding of Agile Practices.
- A thorough understanding of simplified user-centred design methodologies is a must.
- Ideal Experience
- Banking experienced would be beneficial.
- Knowledge of:

- Knowledge of psychology as it pertains to CX/UX behaviours and principles.
- Knowledge of CUA or similar.
- Knowledge of Project management methodologies would be beneficial.
- For more information please contact:

- Amanda Schmahl

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