Ict Support Technician

20 hours ago

Stellenbosch, South Africa Helderberg Personnel Full time

it technician|support technician
- Key responsibilities include:_
- Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting
- Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process
- Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests
- Monitoring the company health and continuity locally and remotely, in and after hours, for the purposes of continuity
- ICT user hardware and software asset tracking
- General IT Infrastructure support.
- Maintenance of the companies Network Infrastructure, including: Hardware troubleshooting, LAN/WAN troubleshooting, as well as Network and Internet access
- Managing Access Control systems including: Access Control System management/maintenance, Access Control System enrolments, Alarm System Administrator.
- Coordination with response, callouts to premises on response and lock up when needed
- Fire Safety System administration.
- Providing assistance with the pre-deployment testing of general systems before installation and commissioning
- Providing assistance with commissioning, including new hardware
- Ordering and Asset Management of ICT Equipment.
- Education and Experience required:_
- A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology, etc.).
- One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageous.
- A minimum of 3 years relevant experience
- Skills / Competencies and Technologies:_
- Microsoft Office Suite
- Microsoft Exchange Server, WSUS, AD.
- Anti-Virus Software
- Backup technologies
- Infrastructure Monitoring software
- Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 - 2019, Linux etc.
- Must have at least midlevel knowledge of routing, switching, IP addressing & FW rules
- Network Cabling and Crimping
- Proven telephonic and onsite support
- Willingness to travel internationally.
- The following desired skills will be advantageous:_
- Experience with virtualization technologies - HyperV, VMware, Proxmox
- Ubiquity and Mikrotik technologies
- Network switch administration
- Polycom Video Conferencing technologies
- NVR / DVR camera technologies
- Python, PowerShell and other scripting skills
- Personal Attributes required:_
- Have analytical problem-solving skills
- Be able to work as part of a diverse team with different skills
- Be able to self-manage, especially when operating alone with remote support
- Have excellent communications skills
- Have a need to continuously upskill
- Have a “can do” attitude to any type of work

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