Quality Auditor

**Responsible for safety and compliance with standards**:

- Work to maintain audit process and audit tools related to quality improvement projects within FME standard practice Adapted QMS Tool
- Identify, monitor and deliver the organization’s clinical audit program within the agreed timescales Clinic Audit Planning according to Risk Assesment
- Work in conjunction with Head of Clinical Quality to establish patterns or trends that require additional training or corrective action Quality Team Approach, Each Auditor have a Trainer per Region
- Assist training team to incorporate compliance and audit findings into training program Monthly meetings
- Writing audit reports and associated documents; maintaining the confidentiality and security of audit records

**Representation**:

- Represents the nursing care function of the Clinical Quality Team responsible for auditing of all NephroCare dialysis units. identifying risk factors belonging to nursing care and ensuring corrective actions are implemented. Opening of applicable CAPA and action plan with Responsible Persons and completion dates

**Staff efficiency & performance**:

- Performs overall clinic audits, with focus on ensuring efficient operations
- Is responsible for assisting in closing gaps and ensuring competence development via training & education Feedback Meeting after each Audit to assist in bringing clinic to Maintance mode, closing gaps and CAPA’s
- Checks compliance with all applicable standards for staff under his/her coordination Included in QMS Tool Eg. SANC, HPCSA, BLS OH&S, Signed Job Descriptions according to Roles and Responsibilities allocated in Org Chart.
- Organizes nursing training and education in cooperation with Country Head Nurse and/or NC Training & Education Manager Monthly meetings discussing to allocate trainers according to identified training needs. 3 Training programmes: 1 Formal Annual Training Programme. 1 Clinic Specific Monthly Training Programme. 1 Clinic Specific Patient Monthly Training Programme.

**Resource planning & allocation**:

- Forms part of Clinical Quality Team and reports directly to Head of Clinical Quality
- Responsible for all documentation and recordkeeping of clinical Audits done Audit report of Findings and Recommendations including Assistance with Action plan and opening of CAPA’s if needed

**Leadership & people management**:

- Steers the activity of Clinical Audits in clinics and implementing local headquarters’ strategy
- Ensures a good organizational climate, a performance-oriented attitude and a high level of commitment and cooperation between staff and Quality Team Continuous Communication with Clinic HN

**NephroCare Value System**
- Implementation of provider business positioning as value-based renal care provider
- Coordination of projects for further building value-based positioning of provider business
- Conception and development of corporate activities for provider positioning (e.g. online, congress)
- Guide the positioning of provider business within the brand identity of Fresenius Medical Care
- Planning, creation and approval of master communication content for provider business
- Management of master content platform “NephroCare Value Platform”
- Coordination and implementation of “NephroCare Value Demonstration”
- Development and continuous updating of content to support market communication
- Coordination of literature research
- Coordination of internal data analysis and publication planning
- Guide local market analysis of provider business to customize business positioning to address relevant stakeholders accordingly
- Development and localization support of suitable communication concept for provider business to different stakeholders
- Development of value demonstration strategy and tool box
- Coordination of local evidence development
- Localization of master contents
- Coordination of key project team
- Management of inter-regional market positioning activities and exchange of practices
- Project and budget planning for corporate project development

**NephroCare Patient Engagement**
- Contribute to the development of an approach and plan to improve patient experience in targeted countries, by fostering a culture of individualized patient care, based on empathy, respect and compassion, in line with the approaches from EMEA regions with each Audit, Patient round and interview
- Contribute to the overall patient experience approach; liaise with the other EMEA patient experience responsible teams to create synergies and learn from their experience Management and maintenance of all processes of Patient Grievance Directive
- Engage country management in participating countries and obtain buy-in from key stakeholders Involvement of Commercial Managers
- Create awareness and focus in the participating countries on individualized patient care Up to date and involve in all Quality Projects pertaining to patients.
- Design and implement approaches to identify, recognize and prom