Store Manager

**Description**:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

**Requirements**:

- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail

**Strategic Management**
- Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

**Grow and Protect Market Share**
- Grow transactions, sales and market share in store as defined in the budget
- Achieve sales budgets and growth objectives
- Manage and promote the customer loyalty programmes and 3rd party credit
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans are implemented and updated when required

**Customer Service**
- Manage the implementation and monitoring of the Customer Service strategy in the store
- Ensure an effective Delivery Service is maintained within the store as per company policy
- Grow and maintain VIC and charge card client base
- Recommend Range improvements to suite the market

**Asset Control**
- Manage and control shrinkage within the Store as per policy
- Protect Assets (Cash, Stock and Fixed)
- Managing Debtors within the Store
- Analyze security requirements and recommend changes in the Store.
- Ensure physical security measures in the store are implemented and maintained.

**Business Trade Licenses (Countries)**
- Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

**Human Resource Management**
- Manage manpower requirements in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place within the store
- Ensure open communication / relations with the Store Employee Forum and staff.
- Ensure training & Development is in place for the store.
- Manage Employee Relations within the store

**Maintaining Store Standards**
- Conduct daily floor walks
- Ensure implementation of agreed Action Plans (PIPs) where necessary
- Monitor adherence of Company standard compliance in the Store
- Ensure maintenance of housekeeping standards
- Ensure merchandising policies and standards are adhered to
- Ensure ready for business is implemented within the stores
- Ensure lighting, store and racking is maintained in good condition

**Stock Management**
- Ensure stock is ordered and received as per policy
- Ensure that damage stock is cleared as per policy
- Implement Obsolete / deranged stock action plans as per policy
- Manage the slow moving stock as per policy
- Implement excess stock action plans as per policy

**Store Safety (OHSA) Standards**
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

- Ensure all required checklists are completed
- Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
- Investigate, report and manage OHSA Incidents

**Expense management**
- Manage the Store to the Financial Model and benchmarks
- Maintenance of expenses in line with budget within the store

**Insurance Claims Administration**
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim
- Submission of documentation to the relevant insurer.

**Management of CB Way**
- Implement and maintain controls and disciplines as per the CB Way

**Competencies**

**Description**

**Leadership**
- Takes the lead.
- Inspires others.
- Takes responsibility.
- Gives employees their own responsibilities.
- Stimulates and uses input from others.
- Shows appreciation for good performance.

**Result Oriented**
- Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
- Makes an effort to achieve objectives.
- Has a clear goal in mind.
- Looks for a solution when achieving the objective becomes threatened.
- Finishes the job in time.

**Planning**
- ensures that the necessary means to perform the job are available on time.
- Puts matters in an efficient order when planning.
- Makes the plan understandable for everyone involved.
- Makes, and maintains a realistic plan.
- Sets priorities.

**Delegating**
- When delegating, provides enough space and responsibility to be able to perform the task.
- Delegates enough work to complete his/her own tasks.
- Whe