Switchboard Operator

**About Us**:
Tsebo Facilities Solution is looking for a Switchboard Operator who will be responsible to manage the switchboard facilities in a professional manner by ensuring quality systems and processes are adhered to and monitored on an ongoing basis in a manner that achieves the objectives of EY.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Operational Delivery**:

- Review visitor and client arrivals on a daily basis.
- Answer returned calls promptly
- Every call is answered with standard greeting
- Ensure the switchboard is never unmanned and that someone attends to the switchboard at all times.
- Minimise missed calls
- Calls must be answered within 3 rings, 600 calls per operator daily (Answer and return calls promptly)
- Every call must be answered with a standard greeting.
- Take messages correctly and pass on to the relevant person the timeously
- Update and maintain the directory system with all movers, leavers, new joiners
- Inform Front of House Manager of changes of updates on information.
- Attend to any office admin requirements when requested.

**Customer Focus**:

- Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
- Interact with client to provide and process information in response to inquiries, concerns and requests about products and services
- Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
- Keep up to date with business developments and strategic objectives within the environment
- Provide advice on general changes and compliance within the workplace management framework when required
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
- Attend to and resolve all customer queries timeously or escalate when necessary
- Manage conflict

**Reporting**:

- Update and maintain all relevant records
- Prepare and submit reports to relevant parties when required

**Code of Conduct**:

- Undertake such other responsibilities as directed by Management that will drive sustainability.
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
- Take responsibility for one’s own performance.
- Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities.
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
- Ensure TFS ethical values are adhered to.

**Skills and Competencies**:

- MS Office Suite
- Excellent communication and interpretation skills.
- Attention to detail and strong organisational skills.
- Communication skills at all levels.
- Attention to detail and good follow up skills.
- Conflict management skills.
- Excellent timekeeping skills (Punctual).

**Behavioural Qualities**
- Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
- Resilience: ability to cope with setbacks.
- Must be competent and professional.
- Ability to plan, organise and control own work effort.
- Ability to manage more than one situation at a time.
- A customer-oriented and professional attitude
- Ability to work unsupervised and within a team.
- Self-disciplined, motivated, energetic self -starter with an exemplary work ethos.
- Capability to interact with both internal and external customers at all levels.
- Ability to maintain confidentiality.
- Methodical and structural approach.
- Results focussed and professionalism
- Ability to multitask
- Ability to follow established procedures.
- Ability to work under pressure.
- Project a professional and competent image at all times when on duty.
- Customer centricity.

**Qualifications**:

- Grade 12 (non-negotiable) plus.
- Computer literacy
- A secretarial or telephonist certificate/diploma would be an advantage.
- Minimum 2 years’ experience in a similar environment.