System Analyst, Information Technology

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
- Hybrid Work Model
- Job Description
- Business: CHEP
- Function/Department: Information Systems, Global SAP Business Applications Team
- Position Title & Location: Systems Analyst - Operations and Logistic
- South Africa or India
- Position Purpose:

- The Sr. Systems Analyst is responsible for the specification and configuration of CHEP’s operations and logistics processes to meet current and future business needs. The Sr. Systems Analyst works closely with the Business Analyst to deliver, maintain, troubleshoot and enhance SAP functionality. This position also supports major projects and must be filled by a motivated person who can work on their own.
- Major/Key Accountabilities:

- Following the CHEP IT principle of ‘Production First’, ensure the stability of Production ERP
- root cause.
- experience and with regard to the overall business processes and workflows required to efficiently
- handle day-to-day operations.
- Understand and create well-documented and detailed specifications for changes.
- accordance with standard SAP, Global Governance, and Quality Assurance best practices.
- Implement enhancements. Configure them, oversee their development and unit testing, and support
- user acceptance testing, integration testing, regression testing, and change management for
- implementation.
- Identify and implement value-adding effectiveness (“doing the right things”) and efficiency (“doing
- things right”) opportunities, and seize quality improvement opportunities in systems and processes.
- Understand configuration of, and logical and process dependencies and interrelationships between
- distinct functional modules of SAP, and design and troubleshoot in his/her own specialist functional
- area using this knowledge.
- Share expert functional and technical knowledge, to maximize others’ competence in exploiting
- Negotiate, commit to and control project schedules for his/her own deliverables
- Work with regional BA Teams globally.
- Qualifications:

- Desirable
- Certified Business Analysis Professional (CBAP®) from IIBA
- SAP certification in SD, MM, PP, LE, QM, WM, SRM
- Required
- Bachelor’s Degree, ideally in Computer Science, Management Information Systems, Engineering,
- Mathematics or a relevant experience.
- Six Sigma Green Belt or Black Belt or other recognized process improvement experience
- Experience:

- At least 5 years’ experience with SAP’s SD, MM, PP, LE modules with a strong understanding of
- Delivery, Transportation, and Yard Management. This should include practical knowledge, master data
- expertise and understanding of SAP best practices. Also, at least 2 full SAP project lifecycles.
- 6+ years’ proven experience in providing systems support and direct contact with users to solve issues
- 5+ years’ IT experience
- Experience with SAP Solution Manager
- Cross-SAP modules integration
- Business Intelligence (BI) experience (desirable)
- Global business reach desirable, including working remotely with globally scattered users and IS
- teams, including external partners.
- Working in a service business with a sophisticated supply chain (desirable)
- Skills and knowledge
- Required
- Excellent communications skills - both written and verbal, and the ability to present difficult concepts
- in understandable terms to all levels in the organization
- Highly developed analytical, problem solving, reasoning and assessment skills
- Requirements planning and management: Gathering, Communications, Analysis, Documentation, and
- Implementation
- Ability to integrate system capabilities with business needs where potentially the degree of
- customization required in SAP is above industry benchmark levels
- Six Sigma methodologies or other structured quality tools.
- Knowledge of integration between SAP ECC 6.0 and external systems using interfaces.
- Good knowledge of troubleshooting issues and utilizing SAP OSS Notes for resolving production
- defects.
- Demonstrated work planning and prioritization skills for a small group
- Microsoft Office tools, to advanced user level
- Extensive testing experience, using automated testing tools such as LiveComp