Process & Control Improvement Specialist X2

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Immediate Superior: Process & Control Improvement Manager
Job Grade: 15
Location: Sandton
Type of Contract: Fixed-term contract

The P&CI Specialist is supporting the P&CI Manager running the P&CI Function. P&CI is a trusted partner for Local Management and Functions in achieving business objectives, driving and implementing improvements in the organisation’s processes and strengthening the internal control environment. The P&CI function is the custodian of the HEINEKEN Internal Control Framework and the HEINEKEN Continuous Process Improvement (CPI) Framework in the OpCo.

**KEY RESULT AREAS**

**1. Control Monitoring**
- To monitor and test control effectiveness and drive the implementation of remediating actions.
- Ensures as part of the P&CI function that the effectiveness of controls is monitored and/or frequently tested.
- Putting appropriate actions in place (agreed with Management). Tracks and monitors the progress of remediating activities.

**2. Process & Control Management**
- Working closely with the P&CI manager to ensure business processes and controls are appropriately designed, constructed, implemented, maintained and adhered to.
- Assesses the embedment of controls in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.
- Verifies that PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls).
- Identifies and reports any process activities that deviate from the global standard by Local Management to the P&CI Manager.

**3. Continuous Process Improvement**
- To drive a process improvement culture, drive process and control improvement and assist in realising benefits.
- Helps embedding a culture of continuous improvement, benchmarking and innovation.
- Builds process improvement capabilities through training and people development.
- Challenges existing processes to identify improvement opportunities using benchmarks and external best practices.
- Quantifies financial benefits and costs associated with improvement ideas. Analyses impact of changes on processes and ways of working.
- Assists in implementing process improvements and inform Local Management about the progress on a regular basis. Ensures that the global process improvement methodology (Lean / Six Sigma) is applied.
- Evaluates the success of the improvement projects and the benefits realised.

**4. Risk Management**
- To contribute to the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
- Drives the implementation of a comprehensive Risk Management (RM) framework.
- Identifies relevant risks for the business. Analyses, measures and evaluates risks.
- Conducts Risk Assessment through running risk workshops with the Business, monitors that relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks.
- Develops specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.

**5. Fraud Management**
- To improve fraud prevention and detection and support fraud investigation when required.
- Raises fraud awareness through promoting the ‘Speak-up’ procedures.
- Drives fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.
- Dis cusses and supports incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).
- Supports fraud investigation when requested by Global Legal Affairs or Global Audit.
- Supports Local Management in the Fraud Risk Assessment (FRA).
- Assists the P&CI Manager to facilitate fraud risk workshops

**6. **Compliance**
- To help assuring that processes and controls are designed, implemented and operating in line with the relevant policies, procedures and HEINEKEN Rules.
- P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provides advice, support and challenge during the implementation of policies (global & local).
- Registers, tracks and logs policies & procedures. This includes the review and challenge of the self-assessment activities.
- If requested, provides advice, support and challenge to the design of policies (global & local).

**7. Assurance Activities**
- To support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.
- Works with Global Audit to ensure a consistent and efficient audit plan is adopted.
- Supports the audit through providing information or specialist input where required (Local P&CI team members may perform controls testing or other audit activities on behalf of Global Audit when agreed with OpCo FD/FM).
- Helps defining and executes remediation