Specialist: Process Solutions and Improvements

1 week ago

Johannesburg, South Africa Vodafone Group Full time

Johannesburg, South Africa

**Job description**
- Requisition ID**267585**
- Date posted**08/06/2025**

**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

**Role Purpose/Business Unit**:

- Cultivating and managing constructive working relationships with Business Stakeholders.
- Co-ordinating and Reporting on improvement initiatives within Vodacom with a specific focus on Process Improvements, Risk mitigation and Risk awareness.
- Providing Specialist support to the Forensic Division.

**Your responsibilities will include**:

- Interfacing with the Customer experience team to ensure communication through touch points are consistent and ensuring correct processes are in place to support the communication
- Ensuring correct and relevant reconciliations between online transitions and financial institutions are in place.
- Communication on and Co-ordination of Process and System improvement initiatives.
- Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement
- Extracting and Consolidating Information for the Forensic Department to aid in investigations.
- Matric / SAQA Accredited Equivalent (essential)
- 3 year Degree or Diploma in Information Technology or Equivalent ( Essential )
- A minimum of 3 years relevant experience
- Intermediate / Advanced SQL (PLSQL) and/or Informix (Essential)
- Experience with system process and data structures
- Tactically astute, with a proven track record in the delivery of challenging business results.

**Core competencies, knowledge and experience**:

- Strong Interpersonal skills
- Sound Analytics skills
- Presentation and communicating skills
- Has extensive knowledge of Vodacom’s Products, Services and Business Processes.

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**: 14 August 2025.**

The base location for this role is **Vodacom Midrand Campus.**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

**Insights from previous hires**

**Top skills**

**Data Warehousing**

**Previously worked as**
1. Senior Data Scientist2. Senior Business Analyst3. Senior Analyst4. Senior Technical Analyst5. Lead Analyst

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