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Specialist: Business

3 weeks ago

Centurion, South Africa Vodafone Full time

**Description**:
The IT Operations Specialist focuses upon activities that help to identify and manage the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone

**Job Responsibility**:

- Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;
- Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
- Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
- Supports the end-to-end projects that improve customer and employee satisfaction;
- Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
- Maintains relations with internal and external partners;
- Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Skills**:
Monitor and Diagnose

Incident Response

Dev Ops

Security

Software Engineering

Automation and Robotics

Cloud

Data Analytics and Insights