Retail Insights Analyst

1 week ago

Johannesburg, South Africa PayJoy Full time

**About PayJoy**

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

**This role**

As Retail Insights Analyst, you will work with highly skilled cross-functional teams to garner in-depth knowledge of our three customer groups (End-Customers, Clerks, and Owner/Admins). You will collaborate closely with Merchant Ops, Product Management, Sales, and GTM teams, serving as the eyes and ears to understand what is happening in the field.

**Responsibilities**:

- Through in-person interviews, you will:

- Identify opportunities and issues before anyone knows we need or have them
- Detect changes in clerks' and owners/admins' preferences, needs, and wants, and how those impact sales and selection
- Gather competitive intelligence and track the competitive landscape by mystery shopping
- Garner quantitative and qualitative measurements of how PayJoy is meeting the needs of Clerks and owners within your region and across other regions.
- Gain a complete understanding of the retail store environments in which PayJoy operates.

**Requirements**:

- BA/BS
- Minimum of 1-2 years experience in research, marketing, or a related field
- English language proficiency - is another language needed for ZA?
- Must be able to work autonomously and be responsible for timely results
- Able to hit productivity targets, e.g., the number of store visits and interviews per week
- Must possess a valid driver's license and a car. Expenses such as fuel, parking, and some maintenance will be reimbursed.

**Skills & Qualifications**:

- Ability to communicate effectively
- Ability to understand and make retail Clerks and Admins/Owners feel at ease to discuss any topic
- Strong team player with proven ability to effectively work with and influence sales, GTM, product management, and merchant operations
- Ability to understand, present, and explain initiatives and their results
- Proactive in bringing forth potential ideas to enhance or improve PayJoy offerings
- Adaptable to constantly changing activities or requests

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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