IT Support Administrator

3 days ago

Durban, South Africa Carlysle Human Capital Full time

**Skills and Experience**:

- Completed Matric
- Minimum 5 years experience in computer networks and systems maintenance.
- Must have a completed A+ and N+ qualification/ any IT related qualification
- Experience in the maintenance of Firewalls
- Firewall certifications will be Advantageous
- Always Presentable
- Strong work ethic
- Systematic and process driven
- Detail orientated
- Desire to learn and grow
- Work well in a team and can complete tasks independently
- Excellent verbal and written communication skills including effective listening skills
- Solid analytical and troubleshooting skills specific to software related issues
- Strong customer service skills.

**Duties & Responsibilities**
- Laptops and Desktop Computers
- On Premise and Cloud based Servers
- Network support and maintenance incl. Wi-Fi
- Proactive and preventative maintenance
- Multifunctional Network Printer support, excluding Hardware maintenance
- Mobile devices
- Multimedia Devices
- End Point Antivirus support
- End Point patch management
- Veeam Backups
- Tracking spares
- IT Asset Management
- Microsoft Active Directory.
- Office 365
- Hyper-V
- End-User Support.
- Server Installation & Configuration.
- LAN/WAN configuration and support.
- Ethernet, Fibre, Wireless and Wi-Fi network installation and support.
- Software installation and support.
- Renewal of all software licenses
- Set up all new employees.
- Handle all logged calls accurately and timeously.
- Perform preventative, adaptive, and perfective maintenance to ensure optimal functioning of the end user device management environment.
- Performing first line diagnosis prior to assignment of the incident to vendor (includes PABX telephony system, video conferencing).
- Vendor management.
- Manage Helpdesk System.
- Verify hours / minutes logged per request.
- Analyse reported problems and implements appropriate solutions and escalates unresolved issues.
- Resolve the root causes of incidents and deploy effective workarounds.
- Resolve problems as underlying causes are identified and corrected.
- Communicate clearly and precisely with users regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.
- Communicate clearly and precisely with users to determine expectations for resolutions.
- Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought.
- Analyse urgency and the resources required to effect temporary or permanent solutions to the problems.
- Follow the processes and procedures for technical support workflow.
- Provide remote technical support
- Provide VIP support

**Package & Remuneration**
The salary will be market related and based on prior experience.

Benefits include: Discovery Medical Aid, Provident Fund, Pension, Full Gap Cover, Group Life, Income Protection, 13th cheque (non-guaranteed but historically consistent)

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