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System Support Administrator

2 weeks ago

Durban, South Africa Hirt & Carter Full time

**_SYSTEMS SUPPORT ADMINISTRATOR _**
**_HIRT & CARTER _**

**_DURBAN
- **

**_CORE PURPOSE OF THE JOB: _**

The role of the Systems Support Administrator is to provide technical and functional support to Business Central
end-users group.

**_KEY PERFORMANCE AREAS:_**
- Conducts remote, classroom, and one-on-one ERP end-user trainings as needed
- Compile training manuals, SOP documents and video tutorials for end-users
- Maintain training records (e.g. trainee lists٫ schedules٫ attendance sheets)
- Provides ERP support to all Business Central users in the business
- Monitors ERP support queues and ensures tickets are moved through the support process in a timely manner

and escalated where necessary
- Actively identifies and investigates system issues, provides resolution and follow-up to end users
- Proactively works to improve existing support procedures, processes, and tools
- Undertakes assignments, projects or special initiatives when required

**_QUALIFICATIONS / EXPERIENCE:_**
- Bachelor’s degree in related field will be preferable, Matric is a minimum requirement with at least 1 year

experience in a related field
- Demonstrated ability in facilitation of training and putting together meaningful training material
- Excellent MS Suite skills

**_BEHAVIOURS & ATTRIBUTES: _**
- Must have passion, drive and motivation
- Creative presentation skills
- Exceptional communication and relationship building skills
- Strong critical thinking, analytical, and problem-solving skills

The advert has minimum requirements listed.