System Support Administrator
7 days ago
**_SYSTEMS SUPPORT ADMINISTRATOR _**
**_HIRT & CARTER _**
**_DURBAN
- **
**_CORE PURPOSE OF THE JOB: _**
The role of the Systems Support Administrator is to provide technical and functional support to Business Central
end-users group.
**_KEY PERFORMANCE AREAS:_**
- Conducts remote, classroom, and one-on-one ERP end-user trainings as needed
- Compile training manuals, SOP documents and video tutorials for end-users
- Maintain training records (e.g. trainee lists٫ schedules٫ attendance sheets)
- Provides ERP support to all Business Central users in the business
- Monitors ERP support queues and ensures tickets are moved through the support process in a timely manner
and escalated where necessary
- Actively identifies and investigates system issues, provides resolution and follow-up to end users
- Proactively works to improve existing support procedures, processes, and tools
- Undertakes assignments, projects or special initiatives when required
**_QUALIFICATIONS / EXPERIENCE:_**
- Bachelor’s degree in related field will be preferable, Matric is a minimum requirement with at least 1 year
experience in a related field
- Demonstrated ability in facilitation of training and putting together meaningful training material
- Excellent MS Suite skills
**_BEHAVIOURS & ATTRIBUTES: _**
- Must have passion, drive and motivation
- Creative presentation skills
- Exceptional communication and relationship building skills
- Strong critical thinking, analytical, and problem-solving skills
The advert has minimum requirements listed.
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