Student Administration and Support Administrator

18 hours ago

Durban, South Africa Stadio Full time

Attend to and resolve electronic help desk requests.
- Log all correspondence, advice given and outcomes centrally within the electronic systems used.
- Refer specialist enquiries accurately and effectively. Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
- Build and maintain good relationships with students, sponsors, and colleagues.
- Create a friendly and supportive atmosphere for students and staff.
- Review enrolment/registration documentation received from prospective and returning students and ensure all required information is obtained.
- Develop a key understanding of the institution’s policies & procedures and ensure these are adhered to.
- Provide academic and general administrative functions including maintaining databases, word processing, electronic filing, and photocopying to support the work of the Student Administration and Support Services (SAS) office.
- Ensure the efficient processing of student academic administration, maintain student and module records on the Student Information Management Systems (SIMS - mySTADIO)
- Provide accurate, relevant, and up-to-date information to staff, students, parents, and corporate clients.
- Arrange consultation between academic staff and students with queries, to ensure an efficient & timely resolution.
- Manage the assessment administration, record absenteeism, and collect medical certificates and supporting evidence for students and maintain lists for assessment extensions and/or supplementary exams.
- Record and maintain student correspondence, registration, and exam results.
- Participate in team training and development activities.
- Additional administration tasks allocated by Team Leaders or occasional out of hours work during peak periods such as registration, orientation, and graduation.

**REQUIREMENTS**:

- Grade 12 and Tertiary qualification
- The incumbent must have previous experience within a similar role.
- Drive and self-motivation are critical in this role.
- This position requires an individual who can pay close attention to detail and can work independently and accurately under pressure.
- Should also have excellent interpersonal and organizational skills.
- Enthusiasm and the ability to thrive in an atmosphere of constant change.
- Ability to work with a diverse team in a fast-paced environment.
- Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner.
- Committed to producing quality work.
- Computer literate; experience and competency in word processing and spreadsheets.
- Experience in the use of STADIO’s systems; Learner Management systems (LMS) and Student Information Management System (SIMS)

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