Administration Manager

2 weeks ago

Sandton, South Africa Momentum Corporate Full time

**Introduction**Role Purpose**
- Responsible for the planning, management and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.**Requirements**:

- Matric.
- Related qualifications/Degree.
- 6-8 years' experience in the financial services industry.

**Duties & Responsibilities**
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required
- Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
- Workflow management: Daily workflow management and effective resource planning. Problems identified & resolved. Service Level Agreements adherence and production statistics.
- Reporting: Deliver quality and meaningful reports on client service within agreed timeframes.
Identify and report new trends in the market. Identification and reporting of system-related problems.
Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
- Customer engagement/retention: Engagement/retention of clients within current portfolio.
- External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
- Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
- Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Create a positive work climate and culture.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Effectively manage performance within the team in order to ensure business objectives are
achieved.
- Encourage innovation, change agility and collaboration within the team.
- Implement sound financial controls and monitor and manage expenditure relative to budget.
- Take responsibility for the unlocking of operational efficiencies.
- Implement risk management, governance and compliance policies in own practice area.
- Manage governance and risk exposure liability.

**Competencies**
- Business acumen.
- Client commitment.
- Drive for results.
- Leads change and innovation.
- Collaboration.
- Impact and Influence.
- Self-awareness and insight.
- Diversity and inclusiveness.

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