Arabic Customer Support Specialist
5 days ago
**About The Role**
In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brand, product, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.
The reason you join won’t be the reason you stay.
**You’ll Be...**
- Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
- Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
- Answering pre-sales questions and qualifying leads to sales
- Helping customer with their payment process
- Able to work independently and collaboratively
**What you bring to the table**
- Excellent** English and Arabic**:
- both written and verbal communication skills
- Action-oriented with strong organizational, analytical, and problem-solving skills
- Adaptability towards rapid changes
- Attentiveness and empathy towards clients
- Ability to multitask and learn new workflows
- Team player
- Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply
**What We Provide**
- Full time with the potential for overtime if requested
- Competitive compensation based on experience
- Attractive benefits package including medical, dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross functional development
**Why PartnerHero?**
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
**How We’re Different**
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
- Read more about our Core Values and story_ here_._
**PRIVACY NOTICE**
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
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