Retentions Consultant
2 weeks ago
We require a skilled **Retentions Consultant** for our **Customer Care division.** This individual will fulfil the needs of existing customers that are at risk of cancelling services and address complaints with the goal of increasing satisfaction and securing renewals or saves. The successful incumbent will need to use a consultative approach to present the value of products and services with the purpose of retaining customers who have opted to cancel.
**Key Accountabilities**:
- Conversation on Cancellations
- Customer Lifetime Value
- Customer Churn Rate
**Specific Skills Required**:
- Critical Thinker
- Strong Negotiation Skills
- Strong Customer focused background
- Excellent problem-solving skills
- Must have good listening skills and be empathetic
**Technical Knowledge**:
- Matric
- Minimum 12 months** customer service escalations experience**:
- In addition 1 year retentions experience within the local market is also required
- T's and C's apply
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