Training Manager

**MAIN JOB PURPOSE**
- The Training Manager will be responsible for managing the development, coordination, and implementation of all training programs within the academy.
- This includes overseeing a team of facilitators, assessors, moderators, and compliance administrators, ensuring the delivery of high-quality skills development training to unemployed learners.
- The role involves managing the day-to-day training activities, ensuring compliance with relevant accreditation and quality assurance bodies, and aligning training programs with the academy's goals.

**QUALIFICATIONS & EXPERIENCE**
- Bachelor's Degree in Education, Training and Development, Human Resources, or a related field.
- Relevant post-graduate qualification or professional certifications in Skills Development or Training Management is advantageous.
- At least 10 years working experience of which 8 years in an education/skills development environment.
- Experience working with unemployed learners, preferably in the context of government-funded training programs.
- Proven experience in managing facilitators, assessors, and compliance administrators.
- Familiarity with SETA requirements and accreditation processes.
- At least 6 years management experience
- At least 4 years campus operational management experience including:

- Learnerships implementation, SETA and QCTO processes
- Education Risk and compliance / regulatory understanding
- Sound understanding of operations management
- Demonstrated innovation and improved operational effectiveness
- Sales experience would be an added advantage
- Current valid driver’s licence and own transport
- Experience in staff management and development
- Very disciplined and organized individual
- Excellent skills in Excel, Word and PowerPoint.

**COMPETENCIES & SKILLS**
- Strong leadership and team management skills
- Excellent organizational and project management skill
- Knowledge of assessment, moderation, and compliance processes in a training environment
- Exceptional communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong problem-solving and analytical abilities
- Leadership and People Management
- Strategic Thinking and Planning
- Knowledge of Skills Development and Legislative Frameworks
- Communication and Interpersonal Skills
- Critical thinking and Decision-Making
- Quality Orientation and Continuous Improvement.
- Stakeholder Management.

**Key Performance Indicators (KPIs)**:

- Achievement of learner success and completion rates
- Maintenance of SETA accreditation and compliance
- Effective management and development of training staff
- Excellent organizational and communication skills
- Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
- Be customer service orientated
- Proven assertiveness and problem-solving skills
- Highly self-motivated and able to endure long hours as necessary
- Excellent people’s skills
- An active understanding and interest in the Educational environment
- Excellent stakeholder relationship management and interpersonal skill
- Fluent in written and spoken English
- Sound presentation, negotiation skills
- Sales skills will be an advantage
- Ability to work under pressure
- Solid knowledge and understanding of Skills Development strategy
- Education on FET band and Learnerships
- Knowledge of SETA’S and QCTO
- Ability to manage own energy, and intra-personal and inter-personal skills functioning
- Resilience within a complex, challenging environment
- A commitment to the transformational goals of the Company.

**DUITES & RESPONSIBILITIES**
The duties include the following:
**Operations**:

- Support and report to the Campus Manager in implementing and managing all processes relating to the ETQA department, accountable for academic integrity and regulatory compliance of learner output and results.

**Leadership and Team Management**:

- Develop and maintain a performance management system for the team, providing ongoing support and feedback.
- Ensure that facilitators are suitably qualified, relevantly skilled and equipped with the necessary resources and training materials to deliver effective sessions.

**Training Program Design and Implementation**:

- Design, develop, and implement training programs focused on skills development for unemployed learners, ensuring alignment with national standards and the specific needs of the learners.
- Oversee the induction process for new learners, ensuring smooth onboarding and orientation.
- Collaborate with Subject Matter Experts (SMEs) to ensure the development and delivery of relevant and up-to-date course content.
- Ensure classrooms are adequatel equipped and managed, and that the learning environment is conducive for effective facilitation of learning

**Assessment and Moderation**:

- Ensure that assessment processes are rigorous, fair, and comply with the standards set by relevant SETAs (Sector Ed