Cluster Reservations Agent

2 days ago

Western Cape, South Africa Hyatt Regency Cape Town Full time

Summary

Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

**Responsibilities**:

- Promptly processes all reservations queries.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Familiarize themselves with the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Prepares arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advanced deposit requirements.
- Handles daily correspondence.
- Always maintains a clean and neat appearance and work area.
- Walk around with the client and ensure that they have all the information they need.
- Getting information about areas of interest to target more clients in particular seasons.
- Planning for clients travel programs.
- Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
- Open and close the availability as and when required of hotel in all the channels and on the hotel website.
- Configuring rates on the hotel’s property management system.

Qualifications

** Requirements**:

- Grade 12 and a Formal Qualification
- Previous hotel-related experience
- Must have Reservations experience in Group Accommodation and Events.
- Experience in hotel software and its functionalities.
- Must speak, read, write and understand English.
- Quality focused
- Great communication skills, written and verbal.
- Energetic and friendly personality
- A positive and professional attitude
- Courteous, friendly, and helpful to guests, managers, and fellow employees.

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