Porter

3 days ago

Cape Town, South Africa MORE Collection Full time

The Porter is to provide porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to Management immediately.

**KEY FOCUS AREAS**
- Provide luggage services as directed and required.
- Report any maintenance issues immediately.
- Maintain contact with the other Porter and/or Security team members at all times and as required.
- Assist with monitoring telephone calls to the property’s switchboard if required.
- Perform wake up calls and luggage services as required.
- Maintain all issued equipment as directed and report any faults and defects to Management immediately.
- Assist with Night Porter duties as trained and required

**REQUIREMENTS - QUALIFICATIONS AND SKILLS**
- Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
- First Aid Level 1 and Basic Fire Fighting qualification.
- Experience with the highest level of customer service in a luxury environment.
- In depth knowledge of all cleaning products used.
- Knowledge on the operation of in-room equipment and appliances.
- Knowledge of all MORE properties and all activities offered.
- Knowledge of all departments/operations of your property.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

** Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE**(the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY**(the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY**(the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER**(the “continuous improvement” value)

Positively influence

Keep learning

Own it

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