Junior IT Repair Technician

About SPARK Schools

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of accessible private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively.

The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools has a culture of collaboration, because getting South Africa to lead global education takes a team effort. We are innovators who strive for excellence through persistence and a sense of urgency to achieve SPARK Schools’ vision, mission and social transformational objectives. Our work environment is vibrant/cheerful, fast-paced/dynamic, engaging/stimulating, tech-enabled and data driven.

SPARK Schools is a high growth, mission and values-driven, entrepreneurial organisation, operating 21 primary schools and 5 high schools and serving over 18,000 families in 2025.

We are looking for dynamic people to join our team.

**Requirements**:
**Purpose of Role**:
The Junior IT Repair Technician will provide IT support for SPARK Schools. The incumbent will be responsible for fulfilling the delivery of IT support services at SPARK Schools Support Head Office for a company that is experiencing rapid growth. The successful applicant will need to have a good understanding of their abilities and limitations. This role is to monitor and maintain the technology infrastructure, uplink connectivity, wireless access, end-user devices and support services to enable staff to be effective in their work at the SPARK Schools Support Office.

The role is based at the SPARK Support Office (Rosebank) full time and may be expected to report to various SPARK School locations as required.

**Reports To**: Lead: IT Operations

**Responsibilities**:

- Talking to staff or customers through a series of actions, either face-to-face or over the telephone, to help resolve issues
- Troubleshooting systems and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Setting up new users' accounts and profiles and dealing with password issues and user groups
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritising and managing many open cases at one time
- Deployment of learner and staff devices
- Basic network point and access point installation cable runs
- Laptop and Chromebook repairs.
- Wireless infrastructure upgrades
- Manage users and organizational units, as well as the group permissions to manage resource accessibility.

**Qualifications and Criteria**:

- Relevant IT qualification (A+ or N+ required).
- Two (2) years experience in a Junior IT Repair Technician role (or similar).
- Valid Driver’s license.
- Own reliable transport is advantageous.

**Knowledge & Skills**:

- Comfortable working within KPIs
- Good understanding of SLAs
- Experience designing, administering and operating a support ticketing system as well as a related knowledge base.
- Excellent communication skills;
- Detail oriented and highly organised;
- Good reporting and communication skills;
- Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution;
- The ability to work well in a team;
- Problem solving skills;
- A strong customer focus;
- The ability to prioritise your workload;
- Attention to detail.
- Sound knowledge of Servers and Networks
- Ability to perform DIY functions when installing systems.
- Self-motivated and Responsible.
- Applicants must have a solid understanding of network topologies and technology, and be comfortable with designing and implementing IT networks.
- Applicant must have a grasp of scripting languages such as python, to perform intermediate level integrations between isolated data-sources, as per business’ requirements. Ensure a good knowledge of SaaS and cloud integration strategies. Experience with messaging systems and workflow systems is advantageous.
- Applicant must have a solid grasp of Google’s Apps for Education/Business.The applicant must have proven experience in managing a large IT asset inventory (5000+), including the movement of assets between their various states, as well as ensuring mínimal unused or unusable assets on hand.

**Qualities**:

- Grit: Persistence through challenges.
- Excellence: A track reco