Business Support Coordinator

**Who are we?**

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

**What will you do?**
- To provide direction and support in the development and implementation of business enablement planning, service delivery, processes, methods and techniques; enabling the provision of well-researched information to inform decision making. The role includes performing secretariat function to the business leader and the management team.**Key outcomes**
- The following outcomes will be expected to be achieved by the Business Support Coordinator:
- Sales process and enablement support:
- Provide the Business with support in managing and implementing change.
- Acting as the principal point of contact for the Business with regards to any projects that will impact the frontline, people, customer and or systems.
- Effectively manage relationships with internal and external stakeholders.
- Take responsibility for BDT operations and adherence to GPA policies.
- Lead and drive a culture of progressive change by communicating/coordinating plans and activities with stakeholders.
- Assist business in implement business initiatives in line with the business strategy and ensure front line staff, have executed the strategy.
- Formulation and execution of communication plans for all stakeholders relating to project sets.
- Facilitate and record the identification of all key risks (financial and non-financial) within BDT.
- Manage and develop plans and actions to mitigate all risks.
- Interact with other business units to facilitate problem solving and resolution.
- Develop strong working relationships with internal and external stakeholders.
- Manage and implement projects and initiatives assigned by the business leader.
- Facilitate the integration process for new employees.
- Secretarial support:
- Perform secretarial functions to the business leader and the management team, i.e. diary management. Managing travel arrangements, processing claims, taking minutes for the BDT, events planning etc.
- Adhoc requests

**Qualifications and experience**
- Diploma in Administration - NQF level 5 or equivalent
- Project management advantageous
- 3 - 5 years’ experience in Financial Services/ LISP/Investment channel environment
- Sales/Marketing experience advantageous
- Experience in supporting senior business leaders/stakeholder advantageous

**Competencies**
- Client Focus
- Cultivates Innovation
- Collaborates
- Drives Results
- Being Resilient
- Adhering to Principles and Values
- Planning and Organising
- Following Instructions and Procedures
- Report Writing
- Excellent Communication Skills
- Microsoft Power Point and Excel

**Attributes**
- Positive, enthusiastic attitude
- Teamwork
- Ability to work under pressure
- Honesty, integrity and respect
- Self-starter and self confidence

**What will make you successful in this role?**

**Qualification and Experience**
- Grade 12 and Diploma/Certificate with 4 to 5 years related experience.**Knowledge and Skills**
- Reservation Management- Secretarial Support- Administration- Manages various Stakeholder queries and support**Personal Attributes**
- Communicates effectively - Contributing independently- Plans and aligns - Contributing independently- Action orientated - Contributing independently- Optimises work processes - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Turnaround time**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment