Estate Manager

Trafalgar is the leading residential letting agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar is dedicated to providing a comprehensive and tailored sectional title and Home Owners Association (HOA) property management service. Trafalgar offers a commercial property management service catering for all the management requirements associated with commercial, Retail and Industrial property. Trafalgar is an authorized financial services and credit provider with a specialist property insurance broking focus on sectional title insurance and finance.

The Birdhaven branch is offering an exciting new opportunity as an **Estate Manager **for a well-established Estate in Dainfern.

The estate manager is expected to manage the day to day running of the estate in its entirety, within the parameters set by the Board. An effective Estate manager is capable of multi-tasking across many different estate management portfolios, with excellent communications skills, conflict and disputes management skills, while engaging with an everchanging residential community and evolving changes in lifestyle.

This would include (but not be limited to):

- Ensure that the estate is safe, secure, protected and well maintained
- Coordinate the efficient day-to-day management of the Estate
- Lead and manage the staff employed
- Prepare, present and manage annual budgets and ensure the financial health of the estate
- Recommend, liaise and manage service providers in accordance with SLA’s
- Build contacts and relationship local authority, neighbouring associations, councilors etc in order to keep BoT and owners/residents adequately informed of relevant information
- Ensure that laws, in terms of the approved constitution / MOI & rules are adhered to and that all developments or improvements on the estate are enhanced and comply with the relevant regulations
- Promote the good reputation of the estate

**Security**:

- Ensure uninterrupted secure and consistent access control procedures for entry and egress of the estate by owners, residents, visitors, staff, contractors etc.
- Monitor and evaluate the security SLA, operationally, financially and strategically

**Financial Management**:

- Preparation, presenting and management of annual financial budgets
- Monitor ongoing financial performance against agreed budgeted targets and goals and institute appropriate remedial action control in accordance with the provisions of the budget and the relevant authority matrix
- Interpretation of financial statements for the effective management of expenses in line with budget availability
- Asset register management

**Estate Management**
- Operations
- Strategically plan and manage the operations of the estate and plan and manage various projects in accordance with board approved initiatives
- Efficiently co-ordinate the management processes in the planning, organizing, leading and control of the many interfaces between admin, environment, security and estate resident relationships
- Ensure uninterrupted service delivery in terms of regulations and rules; noise control; control of pets; maintenance of the landscape; state of repair of roads and pathways, state of repair of all common properties of the estate
- Identify ongoing maintenance needs of all facilities.
- Manage service providers (SLA’s) by monitoring the quality of service delivery and enforcing agreed performance standards daily as well as with formal monthly meetings, annual reviews and pricing negotiation when necessary
- Management team
- Accept the strategic priorities from the Board and develop annual goals for implementation
- Participate in meetings of the HOA Board of Directors
- Attend all HOA meetings and ensure accurate minutes are recorded
- Contribute to all decision making and make representation on behalf of the management team and areas of responsibility
- Submit written reports and proposals to the board and provide information on queries raised
- Compliance
- Ensure legal and procedural compliance (MOI/Constitution, POPI, CSOS, Companies ACT, By-Laws, Estate rules & regulations, architectural guidelines)
- Arrange, attend and monitor procedural compliance of member’s meetings (AGM & EGM)
- Ensure that adequate policies are in place to guide residents, staff and contractors and that there are penalties defined for transgressions
- Advise and manage owners, residents, architects and contractors on the estate MOI, management requirements and estate rules and manage the process of transgression letters and penalties
- Ensure that all estate policies, procedures and practices comply within the governance framework, being the constitution and estate rules

**Parks and Estate Beautification**:

- Ensure the environment is kept clean and tidy for residents to enjoy all the facilities to its level best
- Regular maintenance of park recreational facilities to ensure safety and cleanliness
- Manage sewer spil