Current jobs related to Business Support Coordinator - Johannesburg - Control Risks
-
Business Support
6 days ago
Johannesburg, South Africa Microsoft Full timeAre you looking for an exciting role in an organization as part of an executive staff? Are you a team player who enjoys collaborating across a broad group of stakeholders? A fantastic opportunity awaits you to join Microsoft South Africa team. The South Africa team is seeking a** Business Support **to support their General Manager. You will interface with...
-
Business Operations Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa talent match africa. Full time R250 000 - R400 000 per yearJob AdBusiness Operations Coordinator– Afternoon Shift (US Hours)Work from our offices in Sandton, Durban, Cape Town, or KenyaAfternoon Shift | 2PM – 11PM (US Hours)About Ustalent match africa connects experienced professionals in Africa (just like you) with international employers from around the world (places like the USA, Australia, the UK, India, and...
-
Technical Support Administrator
1 week ago
Johannesburg, Gauteng, South Africa Ferva Business Partners Full time R120 000 - R180 000 per yearRole Overview The Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.Key ResponsibilitiesSafety, Health, and EnvironmentParticipate and comply with SHE requirements as outlined in the Health, Safety, and Environmental Policy.Maintain good housekeeping to ensure...
-
Events & Business Development Coordinator
2 weeks ago
Johannesburg, South Africa Mazars Careers Full time**Duties and Responsibilities**: - Events Coordination:_ - Oversee the planning, execution, and follow-up of both client-facing and staff-facing events. - Coordinate logístical details, including venue selection, catering, AV requirements, and guest accommodations. - Ensure seamless event operations and address any on-site challenges as they arise. -...
-
Business Support Manager
2 weeks ago
Johannesburg, South Africa Puma Energy Full timeBusiness Support Manager page is loaded## Business Support Managerlocations: Johannesburg, South Africatime type: Full timeposted on: Posted 2 Days Agojob requisition id: R- ## Main Purpose:## Manage the main part of the Order to Cash process.Provide all back office and logistic support to the business by leading activities of supply, scheduling, pricing and...
-
Johannesburg, South Africa Tych Business Solutions Full time**Job ID**: 90537**Date Posted**: Posted 2 hours ago**Location**: Johannesburg**Job Title**: CONTRACTOR MARKETING SENIOR COORDINATOR DIGITAL PLATFORMS FTC - JOHANNESBURG - GAUTENG **KEY PERFORMANCE AREAS**: - Overseeing the development and implementation of digital strategies that promote the brands products. - Partner and collaborate with business to...
-
Business Support Manager
6 days ago
Johannesburg, South Africa Puma Energy Full timeMain Purpose Manage the main part of the Order to Cash process. Provide all back office and logistic support to the business by leading activities of supply, scheduling, pricing and Customer Service Centre. Ensure smooth integration of activities with finance and operations to support sales. Key Responsibilities Responsible for Customer Service Centre,...
-
Operations Support Specialist
2 weeks ago
Johannesburg, South Africa Betway Africa Full timeA leading online gaming company in Johannesburg is seeking a Business Support Coordinator to ensure smooth business operations. The role involves coordinating queries, managing operational workflows, and providing timely status updates to stakeholders. Candidates should demonstrate strong communication skills and the ability to handle multiple priorities....
-
Support Agent
1 week ago
Johannesburg, Gauteng, South Africa Ferva Business Partners Full time R120 000 - R180 000 per yearRole OverviewThe Support Agent is responsible for executing daily tasks assigned by the Support Department Manager within the customer service space, including General Reception, Incoming Communication, and Outgoing Communication. The role involves providing outstanding service and assistance to customers through effective communication and efficient...
-
Support Coordinator Ctc: Neg
1 week ago
Johannesburg, South Africa Cryanic Medical Solutions Full time**Support Coordinator CTC: Neg.**: Start date “immediately” **Job Purpose** To be able coordinate and manage operational support calls **Responsibilities** - Coordinate support calls - Communicate with customers - Monitor and report back on outstanding support calls **Requirements**: - 1 Year (min) experience in a IT Support environment - Good...
Business Support Coordinator
2 weeks ago
The DTS (Digital Technology Solutions) Business Support Coordinator will play an integral role in orchestrating the responsiveness of DTS to external client requests on key products and tools including MyControlRisks.
This role focuses clearly on ensuring efficient management of client onboarding, resolving client access or other technical issues and providing direct hands-on support, wherever possible, to ensure an excellent user experience.
The role also extends to creating user guides and training material for key products and working closely with the team to ensure that features are tested prior to release
**Role tasks and responsibilities**: Managing issues
- Proactively manage the ticket queue for clients using key DTS products including, but not limited to, MyControlRisks.
- Resolve, where possible, simple issues and ensure that more complex issues are passed to the correct teams.
- Ensure clear communication back to clients and internal stakeholders on any issues relating to the products under this remit.
**Managing client feedback process and analysis**
- Drive the collection process for feedback, creating and managing the processes to which information is captured from all avenues (clients, trialists, account teams, other departments)
- Capture information in a systematic way, analysing the findings, communicating it to the content and product team and presenting relevant findings to the sales team
- Make all relevant feedback accessible to the department and also wider business. Enhancing internal relationships and knowledge sharing.
- Product development
- Support requirement gathering and refinement, pulling together user journeys and use cases etc.
- Visualise and communicate expected deliverables back to the product team.
- Support on testing, co ordinating team members when required to support testing.
- Support in the creation of user guides, training material and documenting system processes and changes
- Ability to problem solve and scope client needs, triaging client requests to the relevant stakeholder.
- Strong communication skills with internal and external stakeholders.
- The ability to manage small tasks on a regular basis
- Proven client support experience with an emphasis on responsiveness
- Excellent organisational skills with effective prioritization and to manage numerous tasks while meeting deadlines.
- Experience with requirements gathering, documenting and refinement would be an advantage
- Experience of working in a team, with a range of people in different departments and across multiple time zones.
**Requirements**:
**Who you are**: Solutions Focused:
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams.
- Constantly seeks innovative ways to improve services we offer to our clients.
- Implements plans to ensure revenue objectives are achieved or exceeded; focuses on delivery.
- Shows and encourages a determination of achieve high standards.
Client centric:
- Uses own and wider knowledge and contributes to others to enable and make sound judgements which impact clients and team.
- Anticipates the client needs and addresses these.
- Provides the best possible service to our clients, ensuring the client is at the heart of everything we do.
- Builds strong relationships, through common goals, individual contribution and support in times of need.
- Considers the regional and global implications of what we do in our own areas of responsibility or team/ department.
Personal effectiveness:
- Plans and organises workload of own and others, and suggests priorities as necessary
- Operates effectively and with resilience in changing or ambiguous situations, contributes to changing environments, and actively assists those around them to adapt.
**Benefits**
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
