Customer Experience Owner

2 weeks ago


Roodepoort, South Africa IndSAfri Full time

Company Description

My client is a company specialising in information technology services focuses on services including IT consulting, technical and support services, and managed services.

**Job Description**:

- Business Leadership
- Customer and Colleague Journey Development
- Customer and Colleague Journey Deployment
- Effective Customer Journey Map
- Staff Retention

**Qualifications**:

- 5+ years’ experience in enterprise wide business transformation that solves complex problems
- Bachelor’s Degrees and Advanced Diplomas in Business, Commerce and Management Studies, Finance Economics, Accounting or related
- M Com or MBA or related
- Knowledge of the Banking and Sales is essential

Additional Information

The purpose of the role is to be the business owner and orchestrator of the design and delivery of MVPs associated with specific end to end journeys, for the appropriate organizational and technology related outcomes associated with Salesforce. Mobilize and lead a squad for each journey, of all relevant business, specialist and technology stakeholders to ensure delivery of journey objectives in accordance with overall Salesforce program requirements.


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