Customer Service Agent

2 weeks ago

Cape Town, South Africa TOP Full time

**Customer Service Agent**

Can you handle complaints to build strategies for improving the overall customer experience?

If you have experience in customer service and can demonstrate the ability to foster loyalty and be personable, then we might have your next great job role.

**Some things to know about us**:
First, we're not like every other digital media company. We believe in the power of data. We embrace new tools and technology. We swoon over an elegant process or system. We love blueprints and playbooks. If it ain't broke, optimize it. As a result, we're growing faster than pretty much any other digital media startup.

Second, we work a little differently. National Today is part of a network of websites that utilizes a unique blend of data, PR, and SEO to launch and scale websites at an unprecedented rate. We're redefining what the digital media game plan looks like to build a portfolio with unicorn potential.

Third, we're known for our flexible work environment. Not only are we fully remote, but we actually coordinate remote culture and team-building activities on a global basis. Need to work unusual hours or pick up your kids at a set time each day? No problem, we've got your back.

Does any of this get you super excited? Are you ready for potentially the best professional experience of your career?

**Requirements (unless you convince us otherwise)**
- Previous work experience in a customer service role
- Made use of online channels, chats and via telephone
- Fluent in English (Written and verbal)

**Duties**:

- Responding to customer inquiries within company hours
- troubleshooting tech problems
- handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Providing proactive customer outreach through proactive chat, informing customers about real or potential product/service issues, monitoring brand mentions, engaging in customer conversations on social media, proactively asking customers for feedback

**About National Today**

National Today is the worlds most popular website for holidays and special celebrations. National Today receives millions of visitors each week, with the popularity of our holidays providing a unique and fresh vantage point from which blue chip brands can engage with consumers. By celebrating the occasions that bring people together, we've created a powerful community of global significance.

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