Receptionist

**Who we are**
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

**Why choose us**
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

**About the role**:
To provide professional, welcoming, and efficient front-of-house experience for all employees, clients, and visitors at the Santam Meeting Centre. The Receptionist / Switchboard Operator is responsible for operating the switchboard, managing visitor access, coordinating meeting rooms, and supporting daily front-desk operations in alignment with CBRE Excellerate service standards and Santam’s brand expectations.

**What you will bring**:

- Matric/ Grade 12 (Essential).
- Reception, front-of-house, or switchboard experience (2-3 years preferred).
- Experience working in a corporate environment, preferably within facilities management or a client-focused service organization.
- Proficiency in MS Office and digital booking systems.
- Strong telephone etiquette and communication skills.

Skills required:

- Professional verbal and written communication.
- Exceptional customer service and interpersonal skills.
- Ability to multitask and manage competing priorities High level of professionalism, confidentiality, and discretion.
- Strong organizational and administrative skills.
- Calm and composed under pressure

Behavioral Attributes:

- Client
- centric mindset aligned with Santam’s and CBRE Excellerate’s values.
- Punctual, reliable, and well-presented.
- Positive attitude and teamwork spirit.
- Proactive, solution-driven, and detail-oriented Advanced understanding of general maintenance procedures and techniques

**What you will be doing**:
Front of House & Reception Duties:

- Serve as the first point of contact for all visitors, clients, and staff entering the Meeting Centre. Provide a courteous, professional, and efficient reception experience, ensuring Santam’s hospitality standards are upheld.
- Manage visitor registration, access cards, and security protocols.
- Maintain a neat, organised, and presentable reception area at all times.

Switchboard and Communication Management

- Operate the switchboard, answer incoming calls, and direct them promptly and accurately.
- Take and relay message where required, ensuring timely follow-up.
- Assist with general information queries from visitors, staff and internal teams.

Meeting Centre & Room Coordination

- Manage meeting room bookings, schedule, and setups.
- Coordinate with cleaning, catering, and technical support teams to ensure meeting rooms are prepared and maintained.
- Monitor meeting room usage and escalate any conflicts or issues to the Facilities.

Client Service & Relationship Management

- Building positive relationship with employees and Stakeholders.
- Ensure consistent delivery of CBRE Excellerate service excellent standards. Handle client requests professionally and escalate when necessary.

Administrative Support

- Assist with general administrative tasks such as printing, scanning, filling, and courier arrangements. Support Facilities Management with reporting, logs, and front-of-house documentation.
- Manage stationery and front-office supplies.

Health and Safety, and Security

- Adhere to all site safety, security, and emergency procedures.
- Report and hazards, incidents, or facility issues promptly. Support emergency response protocols (evacuations, visitors tracking, etc.)

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