Service Desk Analyst
2 days ago
Pronel Personnel
Pietermaritzburg, South Africa
Junior Mid
3 to 5 years
Cost to company
Full Time
**Skills**:
AnalysisHelp DeskRemedy Service Desk
**Industries**:
Construction
**Description**:**
A Reputable Company based in Pmb is offering an amazing opportunity for a Service Desk Analyst.**:
- The Service Desk Analyst will provide support for change resolution and request fulfillment that is customer focused on the delivery of service excellence and continual service improvement.
- The Service Desk Analyst is an experienced individual who will support the team in line with the Group’s objectives and goals. They will adopt a customer centric approach and be accountable for delivering value to the customer, and the customer relationship.
Minimum requirements
- 3+ years' experience working as a help desk agent or in a B2B billing role
- Enthusiasm and passion to deliver exceptional client service
- Keen attention to detail and high standard of presentation of work
- Ability to prioritize (important vs urgent)
- Flexibility to take on a variety of tasks while not being distracted from key priorities
- Ability to take ownership of tasks and drive through to a resolution
- Excellent analytical skills
- ITIL 4 Foundation Certification would be advantageous
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