Retention Agent

1 day ago

Cape Town, South Africa A1 Financial Services Full time

Job description

Job description
We require dynamic Retentions agents with experience in the insurance industry - mass market. This portfolio specializes in “customer first contact” for recently purchased insurance products for a leading brand.

You will be based in the Western Cape, Southern Suburbs.

**Client Retention Agent Job Responsibilities**:

- Introductory call to customers welcoming them and re-iterating product benefits and reconfirming policy details
- Convince clients to pay arrear premiums, re-instate lapsed policies, restructure policies to make more affordable, and query why premiums are not being paid
- Identify and assess customers’ needs to achieve satisfaction and possible completion and amendment to sale
- Meet personal / customer service team targets and call handling SLA
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

**Retention Representative Qualifications / Skills**:

- Customer service or Sales experience
- Product knowledge
- Market knowledge
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analysing information
- Multi-tasking
- Computer literate (Office, Word, Excel Internet Explorer)

**Requirements**:

- Matric is essential /NQF4
- Proven customer support experience or experience as a client service representative - minimum 2 years’ experience
- Prior experience in the insurance industry would be an advantage
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices

**Benefits**
- Basic + Commission
- Incentives

**Salary**: R5,000.00 - R5,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Retention Agent

    2 weeks ago

    Cape Town, South Africa Homechoice Full time

    Purpose The purpose of the Insurance Retention role is to retain existing customers by effectively addressing their needs, concerns, and reasons for cancellation. The role focuses on providing exceptional customer service, identifying opportunities to offer suitable insurance solutions, and ensuring customer satisfaction and loyalty. The Retention Agent...

  • RETENTION AGENTS

    2 days ago

    Cape Town, South Africa The Talent Hunter Full time

    CAPE TOWN'S TEAM IS GROWING! Join Our Team and Make a Difference! Position: Retention Agents German DeskExperience: Minimum 1 year in same position (German-speaking) is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities: Engage with German-speaking clients to retain their business Resolve customer issues with...

  • Retention Agents

    3 days ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time US$2 000 - US$2 500 per year

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a DifferencePosition: Swedish Retention AgentsExperience: Minimum 1 year in a similar role is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with Swedish-speaking clients to retain their businessResolve customer concerns with professionalism and...

  • Retention Agents

    3 days ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time US$2 000 - US$2 500 per year

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a DifferencePosition: Retention Agents German DeskExperience: Minimum 1 year in same position (German-speaking) is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with German-speaking clients to retain their businessResolve customer issues with...

  • Outbound Retentions Agent

    4 weeks ago

    Cape Town, South Africa WNS Full time

    Overview Outbound Retentions Agent – WNS Cape Town, Western Cape, South Africa. Handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. Identify opportunities to cross-sell and up-sell while ensuring excellent customer service is maintained. Focus on retention calls with customers at risk...

  • Retention Agent

    3 days ago

    Western Cape, South Africa Homechoice Full time

    **Purpose** The purpose of the Insurance Retention role is to retain existing customers by effectively addressing their needs, concerns, and reasons for cancellation. The role focuses on providing exceptional customer service, identifying opportunities to offer suitable insurance solutions, and ensuring customer satisfaction and loyalty. The Retention Agent...

  • Retention Coach

    3 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    We are seeking a motivated Sales Retention Coach to guide and support our sales teams in maintaining strong client relationships, improving retention strategies, and maximizing revenue. Responsibilities: Coach and mentor sales agents on client retention techniques. Monitor performance and provide feedback to improve results. Develop strategies to reduce...

  • Retentions Agent

    6 days ago

    Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time

    At Virgin Active, our purpose is to change people’s lives for the better through wellness. As a Retentions Consultant, you play a key role in supporting members on their holistic wellness journey by ensuring their access to our luxury wellness environments remains uninterrupted. Every interaction is an opportunity to inspire and empower members to take...

  • Retentions Agent

    2 weeks ago

    Cape Town, South Africa Pty Full time

    At Virgin Active, our purpose is to change people's lives for the better through wellness. As a Retentions Consultant, you play a key role in supporting members on their holistic wellness journey by ensuring their access to our luxury wellness environments remains uninterrupted. Day in the Life Proactively handle cancellation requests via outbound / inbound...

  • Retentions Agent

    6 days ago

    Cape Town, Western Cape, South Africa Rain Full time R90 000 - R180 000 per year

    We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.To be successful as a retention specialist, you should have a persuasive attitude, excellent...