Gbs Ssa Bu Lead

2 weeks ago

Johannesburg, South Africa PepsiCo Full time

**Responsibilities**: - Manage delivery of multiple towers and work activities within towers to drive improved service, higher quality and lower costs - Lead the SSA Business Services and the migration of processes to SSA across all stages of transition - knowledge capture, knowledge transfer, go-live/cut-over and scale up - Drive successful implementation of work coming into the SSA GBS with an emphasis on robust planning, transformation and transparent communication with impacted stakeholders - Own the deployment of standards across multiple functional towers - Oversee workforce planning including development, training, deployment, retention and performance - Develop and/ or adopt operational reporting metrics to consistently measure and report effectiveness of the Business Services around quality, responsiveness, cost and other KPIs. Develop and execute effective continuous improvement initiatives and focus on process standardization, simplification and optimization - Deliver quarterly performance results and action plans. Present annual operating and capital budgets for approval and annual service level commitments for review by the Governance Board. Ensure financial and operational controls are executed basis pre-defined agreements with client/stakeholders - The role will manage the GBS SSA budget, process documentation for PepsiCo compliance and audit, local legal audit/risk management and local vendor management. Qualifications: - Relevant Tertiary Degree. Ideally a bachelor/master-level degree in business or a related field. - Experience in delivering cross-functional transformation/consolidation programs is critical to successfully manage the Business Services. - Leadership experience in functional Operations/Shared Services/service integration environment - Must be an effective Change Manager - Strong project management expertise. Waterfall and Agile approaches - Strong Consultative and negotiating skills - Drive for Results mentality - Strong verbal and written communication skills - Strong dependency and stakeholder management skills - Ability to navigate in a complex matrix organization - Strong Problem Solving Skills - High level of business acumen **“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act"

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