Waiter - Qwabi Private Game Reserve

1 week ago

Warmbaths, South Africa Newmark Hotels Full time

**SCOPE OF WORK**:
The restaurant waiter assists the Restaurant Manager/Supervisor in all phases of the operation to ensure the smooth and effective running of the restaurant operations.

**REQUIREMENTS OF THE POSITION**:
**Education level**:

- Trained in Food & Beverage
- Completed secondary education.

**Experience / Knowledge Required**:

- Minimum 1-2 years’ experience.
- Complete knowledge of all bar items listed and their preparation and presentation.

**RESPONSIBILITIES**:
**Operational Duties**
- Maintains working knowledge and always follows all departmental Standard Operating Procedures.
- Do daily setup, service, and clearance in the areas.
- Provides table service of alcoholic and non-alcoholic beverages.
- Provides table service of all menu items.
- Develops and updates food and beverage knowledge required to carry out duties.
- Provides advice on food and beverages to guests.
- Receives and stores food and beverages adhering to all food hygiene regulations and procedures.
- Consistently monitors quality of food and beverages being served and report any problems to supervisor/ manager.
- Actively uses up selling techniques to exceed guest expectations and increase revenue.
- Proactively assists customers
- Takes responsibility for identifying and meeting customer needs
- Takes ownership and follows through customer requests
- Greets the guests before the guests greet them
- Follows standard operating procedures and policies.
- Accepts direction willingly and supports manager’s decision.
- Keeps work area clean and organized.
- Follows safe and healthy work practices
- Is honest and sincere in dealings with customers and colleagues.
- Treats all colleagues and customers with respect and does not discriminate against others.
- Demonstrates energy and enthusiasm at workplace.
- Is courteous and helpful to colleagues and customers.
- Demonstrates dedication and commitment to their role.
- Be fully conversant with all health and safety and hygiene procedures
- Should be environment conscious

**Other Duties**
- Carry out any other tasks defined by the Restaurant Manager/Supervisor.
- Undertake assigned additional duties when required. These should be completed prior to the opening or after the closing of the outlet.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Grooming standards
- Undertakes and promptly discharges any other assignment.
- Participate in departmental trainings
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

**Job Type**: Permanent

**Experience**:

- Hospitality: 1 year (preferred)

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