Duty Manager

**Location**:
ADDO ELEPHANT NATIONAL PARK

**Requirements**:

- National Diploma in Hotel Management, Tourism or Hospitality Management
- Bachelor’s Degree will be an added advantage
- Two (2) years’ operational experience in housekeeping or front office
- Four (4) years’ experience in a supervisory or management position of a rest camp, 3 -star lodge or hotel operation.
- Computer literacy, MS Word, Excel and Power Point
- Code 8 valid driver’s licence (essential)
- Knowledge of Occupational Health and Safety, Reservations & Front Office Systems
- A sound understanding of Eco-tourism, Sustainable Tourism, Customer Relations Management, Tourism & Service industry and Housekeeping
- Good knowledge and understanding of the Tourism Industry and related legislations
- The following soft skills are also highly important, namely, communication (verbal and written), customer service, financial management, conflict management, diversity management, leadership skills, project management and interpersonal skills

**Responsibilities**:

- Supervision of day-to-day activities in various tourism outlets
- Sorting out of all operational problems/challenges in tourism outlets
- Managing all Front Office, Housekeeping, and activities staff, to ensure that the courteous and efficient welcoming and departure procedure for guests are carried out.
- Effective customer service by anticipating, meeting and exceeding the guests’ expectations utilizing the CRM system.
- Ensure that Tourism Property Management System and Front Offices processes align with operational and procedural policies.
- Responsible for the Front Office and Access Control administration daily in accordance with laid down procedures. Including financial management, asset management and inventory control SOP’s
- Monitoring income and expenditure and manage budget efficiently.
- Stock taking / control and ordering through co-ordination by policy, procedures, and guidelines.
- Ensuring effective maintenance of tourism infrastructure, gardens and grounds to the highest standards.
- Monthly stock takes and inventory counts done as per SANParks SOP’s.
- Ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
- Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining of training requirements.
- Assist with the development of new tourism products and the marketing of the park and its facilities.
- To ensure that the vehicle under their control is managed according to policy, including log sheet and administration of this.
- Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
- Responsible for HR related matters including administration of attendance registers.
- Compliance to all SANParks SCM financial SOP’s.
- To act in the absence of a Hospitality Services Manager when delegated.

**Please Note**:
The remuneration package includes a cost-to-employer salary, based on the cost-to-employer salary scale of a position with a Paterson C4 job grade, and allowances and benefits as specified in the HR Tariff Document and Conditions of Service of SANParks.

**Salary**:
R 332 134.77 - Max R 511 790.09

**Paterson Grade**:
C4

**How To Apply**:
**Documents Required**:
**Applications must be accompanied by a Cover letter, CV, Certified copies of ID, Driver’s License, and relevant qualifications to be submitted to the following address**:
**USE THE FOLLOWING REFERENCE NUMBER ON YOUR APPLICATION**:
**AENP/A015**

ATT: Ilze Jonker

Human Resource Department

Addo Elephant National Park

PO Box 52

Addo

6105

Fax: 0867300793

**Closing Date**:
23 June 2025