Customer Service Agent

1 week ago

Table View, South Africa Business Directive Contract Services Full time

**JOB TITLE**

Customer service Agent

**BACKGROUND**

Our client are committed to delighting customers with delicious food made from scratch with fresh, never-frozen ingredients, and with outstanding service in a fun, social and dynamic environment. They empower their teams with continuous training and world-class operating standards that allow them to flourish. They also reward hard work and provide mentorship, incentivizing their stores partners to build long-term relationships with their fans and customers.

Our client is therefore looking for young, vibrant and energetic customer service agent who has a passion for delivering the best possible customer satisfaction. If you are a fun and friendly person who values customers and takes absolute pride in everything you do, then this is the position for you The good news is that your training will teach you everything you need to know to succeed on the job.

**JOB FUNCTION**

The main function of this role will be to deliver the best possible customer satisfaction to our customers.

**DEPARTMENT**

Call Centre

**LOCATION**

Midrand, Johannesburg

**REPORTING**

Call Centre Supervisor

**KNOWLEDGE, SKILLS, ATTRIBUTES**
- Excellent written and verbal communication skills
- Exceptional attention to detail with and accurate and thorough approach to work
- The ability to multi-task within a pressurized environment and to complete tasks timeously
- Great work ethics and passionate about Customer Services.
- Ability to work in a fast-paced environment
- Positive and energetic self-starter
- Attention to detail
- Eager to learn, Inquisitive mindset
- Ability to work in a team
- Be a focused individual
- Able to create an emotion connection with the customer

**EDUCATION AND TRAINING REQUIREMENTS**
- Passed Grade 12 /NQF4
- Min 6 months Customer Service experience.
- Clear Criminal Record
- Computer Literate with good data Capturing Capabilities
- Highly proficient in spoken and written English
- Stay in the surrounding are of Sunning dale (Table View)
- Ability to work shifts
- Should arrange own transport home

**CONTRACTUAL DETAILS**
- Shifts: Between Monday to Sunday

**Job Types**: Full-time, Contract

**Job Types**: Full-time, Temporary

Ability to commute/relocate:

- Table View, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:

- Customer service: 1 year (preferred)

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