Retail Operations Support Manager

3 days ago

Cape Town, South Africa PEP Africa Full time

**POSITION: RETAIL OPERATIONS SUPPORT MANAGER (C5)**

**DEPARTMENT: OPERATIONS**

**LOCATION: CAPE TOWN**

**PURPOSE OF THE POSITION**: To provide strategic, tactical, and operational guidance to the Operations department, enhancing profitability through specialist support strategies aligned with the overall organisational framework to maximise operational effectiveness, efficiency, and long-term performance.

**KEY RESPONSIBILITIES**
- Provide input and contribute to the departmental strategy
- Communication & execution of subsequent action plans (i.e. spec, timelines and budget)
- Ensure compliance with the store revamp program and monitor replacement budgets
- Liaise with Country Operations teams, Planning, Marketing, Supply Chain, and Buying

departments for promotions, sales activity calendar and advertising spend
- Ensure timely distribution of store communication bulletins, switch documents, block

documents and quarterly OPS newsletters
- Continuously evaluate and refine sales support processes to enhance efficiency
- Document processes, develop and maintain SOPs
- Leverage technology tools and systems to streamline processes and optimise sales
- Manage the sales support budget and resource allocation effectively to support sales

objectives and maintain cost control
- Develop and implement communication strategies to ensure clear and consistent messaging

within store and field operations teams
- Lead and coordinate project teams to ensure timely and successful completion of projects

within scope and budget
- Lead and manage a small team

**JOB REQUIREMENTS**
- Relevant tertiary qualification (Diploma in Business Management/Retail/Marketing)
- 5 years’ relevant experience in the retail sector
- Strong business and retail understanding
- Proven track record in retail operations
- Showing clear ability to set and deliver on business targets, time lines and strategic plans
- Project Management experience will be advantageous
- Computer literacy: Advanced (GSuite)
- Frequent travelling to and within African countries
- South African Citizen

**Competencies required**: Honesty, Passion and Resourcefulness; Planning, Organizing and

Control; Good communication skills; Building and maintaining relationships; Detail orientation; Problem Assessment; Analytical, Creative, Stress tolerance; Team Management, Confidence & Decisiveness.

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