Customer Service Advisor
18 hours ago
1. Tourism knowledge - Hotels, Flights and Packages
2. Multi-channel work capability.
3. Ability to learn new hospitality systems.
4. Multitasking - working with variant channels: zendesk, slack, hospitality systems.
5. Issue all tickets that automation does not for the corporate department, on sites
6. Customer call back when necessary
7. Assist onsite customers 8. Answer complaints and claims ( first level only )
9. Act as a resource/support for Level 1 agent with complex customer cases questions 10. GDS knowledge is a plus - Amadeus as a priority - Quote, Price and Amend a ticket 11. Excell, Word knowledge
12. Excellent organizational skills and strong team player qualities
13. The ability to work variable shifts
**Requirements**:
1. Two years of customer service experience (preferred)
2. Experience in booking online travel and general geographic knowledge (required).
3. Tourism knowledge - hotel, flights, transfers (amendments: changes, cancelation, additional services, ex...).
4. Multitasking - working with variant channels: mail, chat/whatsapp, phone, slack, monday, hospitality systems.
5. Patient and creative.
6. Good at work under pressure.
7. Writing capabilities.
8. Excell, word knowledge.
**Salary**: R10,000.00 per month
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)
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