Manager Group Operations

The Manager Group Operations works closely with the COO and is responsible for assisting the leads of the central services function and executive team to manage and deliver on complex strategic projects.

Qualifications:

- Chartered Accountant or Master’s Degree in Business Administration or Financial fields, or related qualification

Experience
- Understanding of governance including regulatory, risk, and compliance-related environment
- 5+ years’ experience working with Board and Executive level
- Proven track record of effectively interacting with senior management
- Ability to work strategically and collaboratively across departments
- Effective, versatile and action-oriented
- Excellent communication skills, inclusive of written English
- Ability to gather data, compile information, and prepare reports
- Ability to perform complex tasks and to prioritize multiple projects
- Superior research, writing, and oral communication
- Ability to create, compose, and edit correspondence and other written materials
- Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
- Experience with data analysis

**Duties**:
Provides direct support to the COO
- Participates in program management for the COO, which involves duties on a weekly, monthly, and ad hoc basis.
- Represents the COO in key group meetings and activities.
- Assist with oversight and reporting straddling human capital, legal, risk, compliance, strategy execution, marketing functions.
- Organises and gathers information from various departments and meetings and reports that information, along with recommendations, to executive members.
- Coordinates and directs communication for the COO by filtering only the most essential communication and controlling the meeting schedule.
- Strategically manages the COOs time through looking at long-term travel calendar, evaluating opportunities, and determining fit with priorities.
- Participates & coordinates in meeting preparation and follow-up by reviewing upcoming meetings for the week to ensure all information needed is received as well as sending out agendas or documents to meeting attendees as necessary.
- Reviews internal and external communications by drafting reports, speeches, or presentations for the COO. Research, write, edit, and/or coordinate preparation of special reports, briefings, and presentations.
- Monitors information flow by acting as a gatekeeper, ensuring a COO’s involvement in a project or decision-making process at the right moment.
- Acts as a representative of the chief executive officer.

Strategic Planning
- Co-ordinates and participates in strategic initiatives by leading, executing, and reporting results back to the executive.
- Leads the annual strategic planning process for the company by acting as a project manager and ensuring alignment with the COO and leadership team.
- Monitors achievement against group strategic objectives / key performance indicators.

Project Management
- Overseeing large, often cross-functional organization-wide projects or initiatives.
- Brings together multiple stakeholders and helps drive decision-making.
- Researching, benchmarking, analyzing data, and making recommendations.
- Participates in systems and processes to streamline operations.

Office of the COO Management
- Provide leadership and effective management in all areas of staffing and personnel, administration, project completion.

Other duties
- Keeps up with industry trends by reading literature and communicating with peers.
- Monitors market trends.
- Other duties as required.

Job Competencies:
COGNITIVE COMPETENCIES
- Strategic Thinking
- Analytical Thinking
- Organisational Awareness
- Business and Financial Acumen
- Data Literacy
- Decision Making
- Results Oriented

INTRAPERSONAL COMPETENCIES
- Customer Focus
- Problem Solving
- Ethical Behavior

INTERPERSONAL COMPETENCIES
- Credibility
- Persuasiveness & Influence
- Relationship Building
- Effective Communications