Customer Support Advisor

2 weeks ago

Cape Town, South Africa Webhelp Full time

Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your chance to make it count We’re looking for multi-tasking, fast typing Customer Support Advisors to join our team at our Cape Town offices.

Advance your career with our fun-loving global community of more than 110,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

What you’ll be doing
- Developing and maintaining current knowledge of the campaign or account, support processes and procedures
- Document each customer contact using our contact tracking systems in a clear, concise, and understandable format.
- Prioritising work and balancing importance from the customer perspective and operational efficiency
- Assisting customers in gaining the most value from their products and services
- Identifying additional opportunities for solutions to benefit the customer's business needs
- Using relevant software and tracking systems to record customer information, engagement or reported issues
- Escalating unresolved customer issues to appropriate resources or stakeholders
- Following through on commitments, communicating status of work, identifying and requesting assistance with barriers to progress
- Adhering to scheduled shifts, structured environments, procedures, metrics and departmental goals

What you’ll need
- Matric
- Accountancy at Grade 12 level (Preferable but not essential)
- Minimum 6 months’ experience or knowledge in accounting, bookkeeping, financials, business intelligence, information technology, logistics, sales or customer relationship management
- At least 6 months’ experience in a customer-facing role with the ability to build collaborative relationships with a service orientated attitude using positive language
- Minimum 6 months’ experience in contact centre on international campaign (Essential)
- Experience in web chat or non-voice environment (preferred)
- Excellent command of English language - verbal and written
- Business writing skills (Essential)
- Strong listening, problem-solving and time management skills
- Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)
- Strong IT, PC navigational, problem-solving, administration and organisational skills
- Ability to understand, analyse and navigate through learned technical systems
- Ability to work late night shifts in a structured environment
- Clear credit and criminal records

What we're offering
- R7500 base entitlement
- Free Medical Aid for main member
- Group life cover
- Fantastic employee assistance programme (EAP)

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers.

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