Service Centre Technician

**Service Centre Technician - Drone / UAV Electronic Repairs**

**Location: Centurion**

**R 32 000 - R35 000 Ctc Per Month (Negotiable on Experience)**

**Company**

Dynamic company that supplies advanced positioning solutions in the geospatial industry - maximizing productivity and over-all profitability, by introducing the latest technologies and revolutionizing existing workflows and processes.

**Purpose**

The Service Centre Technician will be responsible for providing quality, cost efficient repair and maintenance support services on all equipment sold fulfilling the sales to support value offering to clients

**Responsibilities**

**Quality Technical Support**:

- Identify and solve product problems by troubleshooting, installing programs, replacing circuit boards, soldering, electronic and mechanical adjustment of equipment and thoroughly discussing problems and solutions to customers
- Complete job card for service/parts, ensuring a detailed 'patient' files are documented and kept ensuring every job is completed professionally and according to standards
- Process jobs in accordance to priority of required completion
- Liaise with clients on extraordinary costs, talking them through the problems and solutions identified, as well as highlighting any potential disruptions to the customer’s operations, and gaining their approval, before continuing with planned service
- Conduct all repairs and maintenance according to manufacturer specifications to protect against the risks associated to a machine or equipment
- Ensure quality objectives of resources, procedures, and standards used in the maintenance process are met by following quality control measures
- Manage replacements and / or repair of DOA’s or faulty equipment under warranty repair via suppliers
- Maintain knowledge on specialised product line i.e. Trimble MGIS, SP Lasers (repairs/ service-bulletins/ tools/ spares), as well as uphold capabilities on non-specialised product lines
- Build the UAV Service and Repair Business and offering for the Service Centre
- Constantly look for innovative ways / ideas to improve our UAV Service and Repair Business offerings

**Customer Service**:

- Respond to customer service and repair issues in a timely manner and resolve using the NCR methodology
- Provide consistent, quality customer service by also closing out service requests with customer call backs and/or surveys to ensure satisfactory service delivery
- Build credibility with customers by delivering on promises to the highest standards
- Provide quality support to internal customers, helping to best serve external customers and promote the interests of the company

**General Administration**:

- Assist the Service Centre Manager (SC Manager) to maintain and keep track of stock levels by understanding the forecasting method and assisting with regular stock audits
- Liaise with SC Manager on procurement needs
- Continuously uphold general admin duties such as following up on orders, maintenance of the service centre instruments and keeping a neat and organized workspace
- Provide detailed quotes indicating costs and planned repairs/maintenance
- Verify creditworthiness of customer by following required internal procedures to ensure payment by customers
- At all times uphold the relevant Health and Safety practices.

**Requirements**:

- **3 years technical experience in electronic repair to components and/or circuitry**
- **3 years technical experience in Drone / UAV electronic repairs to components and/or circuitry**
- Proven experience as a Service Centre Technician in the Drone / UAV industry
- Matric
- Technical degree or certification in related field would be advantageous. E.g.: Diploma or national certificate in electronics (light current)
- Registered RMT and familiar with the SACAA regulations on the repairs and servicing of licensed UAV's
- Familiar with the regulations and adaptable to change depending on the set requirements from the SACAA
- Ability to troubleshoot, test, repair and service technical equipment (problem solving)
- Must be able to read and interpret measuring equipment
- Fine motor skills/manual dexterity is required including pinching, pressing, rotating, using tweezers, delicate tool work, etc
- Good near vision is required
- Basic IT proficiency
- Meticulous, precise and detail orientated
- An advanced technical knowledge of TRIMBLE Geospatial products & services and/or surveying equipment
- Ability to work independently
- Valid unendorsed driver’s license and own transport.

**Job Types**: Full-time, Permanent

Pay: R32 000,00 - R35 000,00 per month

Application Question(s):

- Do you have a Valid unendorsed driver’s license and own transport

**Education**:

- Bachelors (required)

**Experience**:

- electronic repair to components and/or circuitry: 3 years (required)
- Drone or UAV electronic repairs to components or circuitry: 3 years (required)

Work Location: In person