Field Service Technician

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 11 October 2024
**JOB TITLE**: FIELD SERVICE TECHNICIAN - AUTOMATION
We are seeking a Field Service Technician - Automation to join our team. You will be responsible for providing Metso’s customers with professional technical support of its products.
In this position, you will report to the Field Service Technician Supervisor
This position is mainly located in Centurion
TEAM YOU BELONG TO
You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.
WHAT YOU’LL DO
You are responsible for the following per your allocated area of responsibility:
Delivering technical services at customer sites
Basic customer problem-solving, providing operation and maintenance instructions to customers
Service contract site visits - repair work; technical inspections and recommendations at site; preventive maintenance work at site
Local installation and start-up support of pre-assembled products
Providing specific technical discipline work at site
Identifying sales leads and promoting services offering
Train customers on basic operation and maintenance
Deliver site reports, time sheets and travel expenses reports after all jobs performed
Ensure proper fulfillment of all QEHS rules and regulations of Metso Outotec and the customer
Perform safety inspection at workplace prior to start the job
Perform or participate in job safety analysis (JSA) for any specific job at site
Correct usage of PPE
Reporting any unsafe condition at site
WHO YOU ARE
Matric (Grade 12)
Diploma/Degree in Instrumentation/Electrical Engineering
Background in mining, metals or metallurgical processing
Knowledge of Metso Analyser technology
Knowledge of Metso Filter technology (Advantage)
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE
Proven troubleshooting skills
Ability to deliver technical reports, training, presentations as required with a high degree of professionalism
Ability to work independently in a high pressure environment
High level communication skills - English fluency
Ability to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians
Ability to share responsibility in building long term customer relationship
Reliable, ethical and professional
Flexibility to travel up to 75% of time is a must
WHAT'S IN IT FOR YOU
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Compensation and rewards - Global incentive program tied to business and performance targets.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication
**Hiring Manager**: Raymond Baloy
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.