Diagnostic Technician

Tasks

About Us:
Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview:
The role involves systematically conducting complex defect diagnostics, overseeing repair processes, performing final inspections, and, when necessary, delivering vehicles to customers. In addition to carrying out diagnostics, the individual will support colleagues throughout the entire repair process, ensuring professional and effective solutions even in challenging cases. By refining diagnostic procedures and sharing expertise—particularly regarding technical innovations—the individual will contribute to enhancing the overall efficiency and performance of the workshop.

Key Duties and Responsibilities:
Preparing work:

- Receive and check the contents of the workshop order form.
- Register the handling time and check the history.

Conduct fault diagnosis (including pre-diagnosis):

- Receive the vehicle and immediately fit fender covers.
- During pre-diagnosis, use checklists, on the basis of which the proper execution of each step can be checked and documented correctly.
- Conduct complex diagnoses and pre-diagnoses of vehicles systematically and professionally, using appropriate diagnostic tools and aids (visual control, on-board diagnosis, test drive and off-board diagnosis).
- Document the results of pre-diagnosis on the workshop order.
- Check that equipment and data are up to data and of the right quality and prepares the vehicle and/or the required diagnostic tools.
- Contact the customer, if necessary, in order to obtain additional information about malfunctions.
- Collaborate with the System Technician or Workshop foreman/Workshop Manager to perform difficult diagnoses under dynamic test conditions in the workshop or on the road.
- Identify the cause of specific malfunctions and initiates possible measures for remedying the problem.
- Compare the current state of the vehicle with common production configurations and evaluates its technical condition.
- Document diagnostic methods and procedures in a suitable diagnosis database.
- When particularly complex technical problems arise and/or diagnoses produce no results, the Diagnostic Technician should turn to the Diagnosis Expert in the Dealer Technical Assistance Center (DTAC).
- Contact the Dealer Technical Assistance Center (DTAC)) to minimize excess time spent on warranty and goodwill work.

Provide support for diagnoses and repairs:

- Advise and support the workshop personnel in difficult diagnostic cases.
- Ensure that the workshop personnel conduct diagnoses systematically. Advise and support the workshop personnel when they need information.
- Conduct internal ordering of repair work based on the diagnosis produced, using the prescribed tools and equipment in consultation with the System Technician or Maintenance Technician. Conduct the work him/herself in certain cases.
- Check or make modifications based on the diagnosis produced.
- Perform final tests of function and quality to ensure that the repairs carried out will hold.
- Support retrofitting and putting into service of complex special equipment or carries out such retrofitting him/herself.
- Perform all special tasks.
- If diagnosis does not produce a specific result or findings, or he/she takes too long to produce a diagnosis, he/she should contact the Diagnosis Support Center and obtain external support from there.

Conduct final checks and vehicle hand-over:

- Perform final checks on the vehicle being repaired, using testing and measuring equipment, to ensure repairs have been carried out in full, and that the vehicle is roadworthy and functionally reliable.
- Check functional reliability of main components and systems under dynamic testing conditions.
- Check whether the vehicle is leaving the workshop in perfect condition.
- In consultation with the Certified Service Advisor, he/she hands over the repaired v