Technical Support Specialist I

1 week ago


Bellville, South Africa Capitec Bank Full time

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**Date**:10 Jun 2025

**Location**: Bellville, Western Cape, ZA

**Company**:Capitec Bank Ltd

**We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below**:
1. To see what life at Capitec is all about and complete a short assessment, ****

**Purpose Statement**:

- To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
- Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.

**Experience**:
**Minimum**:

- 1-2 years of experience in an IT service and technical support delivery capacity
- Basic hardware, software and network support experience.

**Ideal**:

- 2+ years of experience in an IT service delivery capacity.
- Working in a service / client engagement environment.

**Qualifications (Minimum)**:

- Certification in Information Technology - Computer Science or Information Technology - Technical Support

**Qualifications (Ideal or Preferred)**:

- A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support

**Knowledge**:
**Minimum**:

- Client care and service protocol
- Basic hardware, software and network support principles
- Troubleshooting and root cause analysis

**Ideal**:

- Banking systems
- Conflict management skills

**Skills**:

- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills

**Conditions of Employment**:

- Clear criminal and credit record

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