IT Support Technician I

Who are we?
Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam. What will you do?
Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issueing them and communication with clients on data usage. What will make you successful in this role?
Requesting and uploading of RICA documents to CM Workflow
Attending and adhering to PMO project deadlines where 3G are required
Testing of 3G modems and SIM cards before issuing
Communication with clients on data usage
Precise updating of client information to Streamline system
SRS requests (new, transfer and retire of 3G workflows)
CA Unicentre requests/incidents (fault logging with vendors and close working relationship with Gijima).
Troubleshoot and resolve issues
Troubleshoot and show descriptive steps taken to resolve
Provide support to multiple Customer environments which often involve an ever changing IT landscape
Ability to write accurate and descriptive fault reports when required
First line contact with vendor, Service Desk and Gijima & APP (escalation initiator)

**Stock**: weekly stock take and order of new stock
Termination of 3G contracts as per requests

**International roaming**: Basic knowledge of ExecMobile device as well as costs involved on normal 3G - communicate with client
Ensure accurate billing
San-Guest Wi-Fi Account Administrator
Creation and maintenance of client access Qualifications

**Qualifications**:
Grade 12
NQF Level 4 Telecommunications Knowledge and Experience
2 years working experience in similar environment
Excellent client service and high level of communication required
Working knowledge of SRS system compulsory
Working knowledge of Unicentre system compulsory
Working knowledge of Content Manager Workflow
Knowledge of Streamline System advantageous
Some hardware and software knowledge required
Strong troubleshooting and fault finding skills with proven methodology - must be able to troubleshoot problems telephonically with mínimal assistance
Keen attention to detail
Work well independently and as part of a team Knowledge and Skills Computer installation and repairs Reporting and Administration Services Knowledge Problem Tracking tool Technologies Personal Attributes Communicates effectively - Contributing dependently Decision quality - Contributing dependently Action orientated - Contributing dependently Optimises work processes - Contributing dependently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.