Manager: Onsite Operations

1 day ago

Port Elizabeth, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit CPS Department Field Services Reports to Executive: Field Operations (M3) Job Grade/Level M5
Core Description
Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service. Key Deliverables / Primary Functions
- Managing client/customer expectations by maintaining contracted SLA
- Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
- Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation
- Maintain and ensure all bill of materials are documented and submitted; manage branch expenses - overtime, fuel, consumables, electricity, third party vendors and services
- Ensure weekly, monthly and annual stock takes of all maintenance, client stock and boot stock are done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
- Ensure company HES principles, process, procedure and compliance is always adhered to and maintained

Core Functional Skills & Capabilities Decision Making Leading Teams / Team Leadership Customer Service Analytical and Problem Solving Core Behavioural Competencies Culture Match Job Match Leading and supervising Delivering Results & Meeting customer expectations Planning & Organising Coping with pressures & setbacks Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience
Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience
Or
If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level Certifications Preferred/Advantageous Certifications: ITIL Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 5 - 10 direct and 15 - 40 indirect reports Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition Required to travel locally and/or internationally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming

  • Bodyshop Operator

    2 weeks ago

    Port Elizabeth, South Africa BAIC Automobile SA Full time

    **Job Title**:Bodyshop Operators x 20 **Location**: Gqeberha **KEY DUTIES AND RESPONSIBILITIES**: - Complete the job tasks in strict accordance with the job sequence sheet/SOS, quality, quantity and on time of the body shop-built process. - Build in accordance to line speed to achieve built target as required. - Correct or improve the quality problems in...

  • Operations Manager

    14 hours ago

    Port Elizabeth, South Africa Set Consulting Full time

    Operations Manager Location: Port ElizabethIndustry: Water, Waste & Energy ManagementClient: Leading International Environmental Solutions Provider About the Role The Operations Manager will oversee day-to-day operations and ensure effective management of water, waste, and energy facilities in the Eastern Cape. The role focuses on operational efficiency,...

  • Operations Manager

    5 days ago

    Port Elizabeth, South Africa Clicks Group Limited Full time

    **Listing reference**: 022632- **Listing status**: Online- **Position summary***Industry**:Pharmaceutical Sector - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Gqeberha (Port Elizabeth) - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes - **About our company**- Clicks Group - **Introduction**- We are...

  • Operations Manager

    2 weeks ago

    Port Elizabeth, South Africa First Cut ( Pty) Ltd Full time

    **JOB ADVERTISEMENT** **Operations Manager** **(Manufacturing Metal Industry)** First Cut (Pty) Ltd is seeking to employ a competent and experienced Operations Manager to join our dynamic team within the manufacturing metal industry. This role is critical to ensuring smooth operations across all stages of production while maintaining high standards of...

  • Operations Manager

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Clicks Group Limited Full time R900 000 - R1 200 000 per year

    Listing reference: 022632Listing status: OnlineApply by: 18 November 2025Position summaryIndustry: Pharmaceutical SectorJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: Gqeberha (Port Elizabeth)Contract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionWe are looking to recruit a permanent...

  • Operations Manager

    3 days ago

    Port Elizabeth, South Africa Outworx Full time

    Your role will be to provide and ensure effective management of all aspects of the campaign, including; reporting, strategy, and the development and motivation of multiple teams. **RESPONSIBILITIES**: - Ensure efficient daily operations of the department against KPIs, successfully delivered according to client agreements - Facilitate ongoing department...

  • Executive Manager

    1 day ago

    Port Elizabeth, South Africa Coega Development Corporation Full time

    The Executive Manager: Operations (EMO) is accountable to the Chief Executive Officer (CEO) of the Coega Development Corporation (CDC). - MANDATE - The EMO is mandated by the Board of Directors of the CDC to take responsibility for all strategic, operations and technical aspects of the Coega Project under the overall direction of the CEO. -...

  • Operations Manager

    2 weeks ago

    Port Elizabeth, South Africa Singamandla agent Full time

    **Responsibilities**: - Manage Inventory management (Physical adjustments, credits, inter-store transfers, return to suppliers, stock issuing, stock levels). - Prepare and manage Month end and opening procedures. - Supervise the day-to-day operations. - Compile monthly management report by 5th of each month. - Consulting with auditors external and internal...

  • Operations Shift Manager

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Singamandla Retail Solutions Full time

    Available:ImmediatelyVacant Position: Operations Manager – Retail WarehouseLocation: Wells Estate, QqerberhaPosition Type: Full-Time Shift WorkerClosing Date: 31 October 2025About the Role:Our company within the retail staffing industry is seeking an experienced and dynamic Operations Manager to oversee the daily operations of a warehouse staffiing...

  • Operational Excellence Manager

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Fresenius Kabi Full time US$600 000 - US$1 200 000 per year

    The Operational Excellence Manager is responsible for delivering impact on the most critical performance gaps across our site in Port Elizabeth. This will involve the development and the deployment of the Operational Excellence strategy in line with TechOps and Quality strategic goals, aligned with the OpU Opex goals and strategy whilst executing strategic...