Direct Delivery and Returns Administrator

Ackermans has an exciting opportunity for a **Direct Delivery and Returns Administrator**. This role will be responsible for the accurate and timely monitoring, analysing and reporting of all direct cellular device deliveries receipted as well as cellular device returns processed by stores. Assisting with the finalisation of credit notes also falls within this scope through relationships with Operations, Accounts Payable (Trade Creditors), Inventory, Cellular & Merchandise teams.

In addition, this role will also be responsible for the processing of stock adjustments pertaining to all direct store deliveries and cellular device returns. This role will also administer the monthly reporting and analysis of the number of discrepancies pertaining to direct cellular device deliveries and cellular device returns.

We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

**Key responsibilities**:
1. Reporting and Analysis
- Provide monthly reports to management on direct deliveries, stock adjustments processed and cellular returns deviations
- Financial analysis of discrepancies pertaining to direct deliveries, cellular returns and supplier credits due
- Provide management with analytics to assist in maximizing efficiencies in procedures

2. Compliance
- Monitor store and supplier compliance pertaining to the receipting of direct deliveries and cellular returns processes
- Provide accurate reports on deviations to the process
- Participate in internal and or external audits

3. Customer Services
- Effectively interact with various key internal and external stakeholders
- Effectively communicate ongoing updates on stock adjustments and returns processed to all relevant stakeholders
- Work cooperatively with other departments to improve the overall stock adjustment and returns process

4. Administration
- Store liaison
- Liaise with stores on the number of direct deliveries and cellular returns processed
- Confirm all receipting of direct deliveries and cellular returns processed, meet the requirements for a valid transaction
- Liaise with stores on the number of direct cellular deliveries and cellular returns incorrectly processed
- Investigate all transactions that did not meet the requirements
- Supplier liaison
- Liaise with suppliers for any POD’s required
- Investigate all variances, if any
- Reporting of direct deliveries and cellular returns transactions processed incorrectly
- Work closely with Operations, Cellular and Merchandise Teams to identify the reasons for variances
- Work closely with the Accounts Payable: Trade Creditors team and Inventory to investigate and resolve incorrectly processed transactions

5. Direct Store Delivery Stock Adjustments
- Review all direct deliveries receipted by Stores
- Investigate all variances (if any) between orders placed and stock receipted
- Process and release all stock adjustments (variances)

**Qualifications required**:
Essential:

- Grade 12 Certificate / Matric

Preferred:

- Diploma / Bachelors’ Degree in Accounting or similar

**Knowledge required**:

- Financial acumen
- Analysis and report writing

**Experience required**:
Essential:

- 2 - 4 years’ experience as a finance administrator or similar
- Minimum 2 years’ experience in financial analysis and report writing

Preferred:

- Experience with inventory flow, stock adjustments and control
- Previous experience within a Retail / Finance / Financial services environment
- Accounting / Finance / Bookkeeping background

**Skills required**:

- Proficiency in MS Office
- Problem solving
- Strong analytical skills
- Detail oriented
- Excellent written and verbal communication
- Strong interpersonal skills
- The ability to:

- Operate in a deadline driven environment
- Work unsupervised as well as part of a team