Lead Technology Partner

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.

Job Description
- Ability for data gathering and analyzing skill, clear logic to address root cause and suggest solutions to customer problem.
- Must derive metrics from data and track these metrics.
- Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
- Deep understanding of and passion for e-commerce, merchant payments
- Demonstrate intense customer focus and highest level of Integrity, intellectual honesty and strong work ethic
- High attention to detail and proven ability to manage multiple competing priorities simultaneously. Engage with various teams to understand customer pain points in Payments and build mechanisms and processes to eliminate these pain points.
- Build robust operational processes and drive continuous improvements through customer anecdotes.
- Manage incidents related to Payments, trouble shoot, engage internal and external teams to mitigate customer impact and fix problems.
- Supports a wide range of technology platforms.
- Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events
- Deliver timely, accurate and professional technical support and information to all key stakeholders including both business and technical audiences.
- Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence.
- Have a solid background in business operations and a technical background is essential for your success in this position.
- Be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers.
- A solid background in business operations and a technical background is essential for your success in this position.
- Passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers.
- Experience in automating processes by using various tools
- Forefront of shaping strategic partnerships, optimizing commercial outcomes, and enhancing the overall merchant experience.
- Have a blend of business acumen, negotiation expertise, and interpersonal finesse will be key to securing optimal commercial terms, fostering long-lasting relationships, and ensuring seamless operations across the value chain.
- Lead the charge in expanding the merchant portfolio, managing complex contracts, and driving innovative campaigns that resonate with customers and deliver measurable success.
- Be a strategic advisor, advocate, and problem solver, continuously elevating both the merchant experience and the company's commercial success.
- Be part of a team that values innovation and collaboration, this role is for you.
- Merchant Acquisition & Onboarding: Lead expansion of the merchant network by securing strategic partnerships, crafting value propositions, and ensuring seamless onboarding
- Technology Integration & Training: Oversee merchant technology integration and manage ongoing operational issues.
- Relationship Management: Cultivate long-term partnerships, serve as a key contact, and proactively address merchant needs and challenges.
- Negotiation & Contract Management: Negotiate agreements, ensuring favorable terms and ongoing compliance, while refining contracts for mutual benefit.
- Performance Reporting: Develop and analyze KPIs to drive data-driven decision-making and continuous improvement.
- Value-Added Services: Promote and enhance company VAS offerings, gathering merchant feedback for service improvement.
- Cross-Functional Collaboration: Work closely with internal teams to ensure seamless execution of merchant initiatives and inform strategic decisions.
- Portfolio Management: Align merchant strategies with business objectives and maximizing revenue.
- Operational Management: Oversee client reporting, problem resolution, and system improvements, ensuring regulatory compliance and financial accountability.
- Structure & Governance: Establish clear policies, SLAs, KPIs, and operational models to optimize performance and accountability.
- Business Manager Support: Provide strategic support to the Chief Commercial Officer, contributing to planning, deci