Senior Account Manager

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.

**MAIN PURPOSE OF POSITION**:
Acting as a partner senior account manager and advocate with a focus on relationship building, business development, and improving the buyer experience.

**Senior Account Manager Job** Duties and Responsibilities**

**Sales**
- Driving Gross Profit targets through Resellers.
- Selling First Distribution’s product portfolio within existing Resellers.
- Recruitment of new Resellers.
- Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
- Business Review Sessions with brand managers.
- Bi-weekly sales review with Line Manager.
- Monthly sales review with General Manager: Networks.
- Drive targeted partner development planning.
- Drive Sales Strategy and overview sessions with resellers.
- On-boarding process within accounts: operational, sales, technical processes.
- Build and manage effective relationships with relevant team members and resellers.
- Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
- Demonstrate sales growth.
- Demonstrate the ability to Identify and Qualify new deals and partners in order to sustain the required levels of pipeline and target coverage.
- Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
- Ensure that sales targets are achieved and report any deviations with detailed explanations.
- Ensure targeted profit margins are achieved.
- Ensure brand rebates are realized.
- Ensure adherence to Call Plans
- Ensure weekly activities and minutes of meetings are reported to the Line Manager.
- Ensure sales reports and sales forecasts are submitted to Line Manager.

**Reseller Account Management**
- Engage with Resellers and Brand Managers on required Marketing events/initiatives.
- Ensure the achievement of the position of NW BU Trusted Advisor in Reseller Accounts
- Ensure customers receive newsletters, pricing, special promotional offers, etc.
- Record detailed account information.
- Develop a Strategic account plan for each allocated account.
- Comprehensive understanding of all role players, budgets, purchasing, and competitors within assigned accounts.
- Facilitate & resolve queries and escalations.

**Internal training associated with competencies**:

- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

**Requirements**:

- Matric
- Mainstream Technology Distribution experience (i.e. selling to IT resellers)
- Customer Relationship Management (CRM) System Administration.
- 3 - 5 years of IT Account Management/Sales experience within the IT Distribution Industry.

**Skills and Abilities**
- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Excellent time management skills.

**Ability to meet Job Requirements**:

- Fluent in English
- Own reliable transport and a valid driver’s license

**Office Requirements**:

- Office-based working environment.
- Semi-formal dress code.
- Working hours are from 08:00 - 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.

**NOTE**:

- You will be required to perform such duties as reasonably required by the business.
- Your job description may be amended from time to time if it is valid and reasonable.
- You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
- Duties must be performed faithfully, diligently, and to the best of your abilities.
- You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
- You may be required within reason, to work outside of set duties and/or perform in more than one role