Field Team Technician

14 hours ago

Midrand, South Africa ikeja Full time

We are looking for a** Field Team Technician** to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space. At ikeja, we believe in providing more than just a quality wireless internet solution - we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development. **Key Responsibilities**: **Installs** - Prepare equipment and poles for job execution. - Mount brackets, drill, crimp and cable as needed. - Interface professionally with customers. - Erect and align Subscriber Modules to Network Access Points/Sectors. - Perform quality alignment reporting (photos, screenshots, speed test results, ratings, etc.). - Educate clients on connectivity and payment portal (payment.ikeja.co.za). - Support your team by standing in for Team Leader/Foreman when requested. - Close all install tickets accurately and on time via Webapps. - Uphold ikeja values in all customer interactions. **Maintenance** - Execute general maintenance across Locos in Cape Town (remote support knowledge beneficial). - Complete tasks such as: Relocations, Pole re-mounting, Equipment reprogramming/replacement, Troubleshooting & upgrades and Uninstalls & alignments. - Ensure "Pass" and proper closure of all maintenance tickets. - Follow all standard procedures and safety protocols. **Customer Engagement & Support** - Provide clear instructions and guidance to clients. - Address customer queries professionally and positively. - Use diagnostic tools to troubleshoot issues. **Driving** **NB**:_ A valid South African driver's license held for a minimum of one year is a _**_strict requirement_**_ for this role._ - Track fuel usage and maintain company vehicle if assigned. - Assist with inspections, servicing or vehicle pick-ups. - Act as designated driver when operationally required. **Requirements**: - Matric or Grade 12 (advantageous). - Previous experience in** telecommunications, field operations**, or a similar technical support role would be favorable (e.g. DSTV installations, Wi-Fi installations). - Excellent communication and troubleshooting skills. - Comfortable working at heights and with tools/equipment. - Strong task completion and time management abilities. - Valid driver’s license (held for a minimum of 1 year). - Bonus: you live in or are familiar with all the areas we serve. **Benefits** - The opportunity to grow both in your personal and professional capacity. - Health insurance and provident fund. - Access to an online wellness platform, providing free and confidential support from licensed therapists. **How to apply**: **Closing date**: 24 October 2025

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