Area Service Manager

7 hours ago

Nelspruit, South Africa BHBW South Africa Proprietary Limited Full time

**Purpose of the Role**

Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.

**Key Performance Areas**
- Responsible for Forklift fleet maintenance and servicing
- Ensure profitability regarding Forklift fleet
- Able to communicate and negotiate with customers
- Responsible for quality on servicing and maintenance of equipment
- Control maintenance contract/long term rental units in his particular area
- Control all cost on all maintenance contract/ long term rental units
- Carry out hand over of all units into area of responsibility
- Control all accidental damage on fleet
- Make sure units are kept in budget/merit spec
- Control WIP and NPL in line with set KPIs
- Manage business in line with set KPIs
- Seek alternative business opportunities to secure profitability
- Lead the team and ensure teamwork and team spirit is always at the optimum level
- Achieve chargeable hours per technician
- Secure healthy LTR revenue and managing excess hours
- Manage contract GP’s in line with KPIs
- Manage the customer and secure healthy relationships
- Schedule monthly meetings and carry out unit Service audits to set standards
- Carry out Performance Reviews
- Manage all STR units in area of responsibility
- Report on monthly progress and new business opportunities
- Manage to sell average sold hours per technician in line with set targets
- Responsible for I/testing of all units within the 12 monthly cycle and repairs
- Manage vehicle conditions on monthly basis
- Present monthly financial performance in line with set targets
- Maintain a safe working environment (according to safety policy and procedures)
- Effective self-management and performance ownership
- Adherence to any reasonable instruction

**Qualification, Experience and Competencies**

Minimum Qualification
- Grade 12/Qualified Diesel or Petrol Mechanic

Minimum Experience
- 3-5 years’ experience within the same role

Competencies
- Problem solving
- Analysis and judgement
- Numerical reasoning
- Resilience (stress handling)
- Drive/initiative
- Rule orientation
- Excellence orientation
- Assertiveness
- Investigative orientation (Organizational awareness)
- Building relationships and networking/liaison
- Communication and presentation
- Customer responsiveness
- MS Office

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